beneplace.comReviews of beneplace.com

Response from beneplace.comSep 8, 2026

We appreicate the kind feedback. Thank you and enjoy all the great deals.

Response from beneplace.comSep 4, 2026

We apologize for any confusion regarding the pricing. Taxes and fees are displayed during the checkout process before a purchase is completed, and applicable taxes are collected as required by law. We would be happy to review your concerns regarding the total amount charged. Please provide your order number so we can investigate the reservation details and verify the pricing that was presented during booking. We appreciate your feedback and look forward to assisting you further.

Response from beneplace.comSep 2, 2026

Thank you for your feedback! We're delighted to hear that you found our website easy to use and appreciated the pricing, hotel selection, and overall layout. We work hard to provide a seamless booking experience with a wide variety of options to help our guests find the perfect stay.

Response from beneplace.comAug 28, 2026

Thank you for bringing this to our attention. We apologize for the confusion during your purchase. In some cases, a charge may initially appear on your account as a pending authorization even if the payment is not successfully completed. If the first transaction did not process correctly, the authorization is typically released by your bank automatically. However, we understand your concern and want to ensure you are not charged twice. Please contact our customer service team with your order number and the last four digits of the card used so we can review the transactions and verify the status of both charges. We will be happy to investigate and assist further. We appreciate your patience and look forward to resolving this for you.

Response from beneplace.comAug 28, 2026

We appreciate the great feedback. Thank you so much!

Response from beneplace.comAug 24, 2026

Thank you for sharing your feedback. We're very sorry to hear about the difficulties you experienced while placing your order. We understand how frustrating it must have been to have your transaction declined multiple times without receiving a clear explanation. Based on your description, it appears the issue may not have been related to your payment methods, especially since multiple cards and banks were involved and the purchase was ultimately successful when using a different email address. We encourage you to contact our customer service team so we can review the details of your experience and investigate further. We also recommend checking your account and billing information to ensure all details are current and accurate. Your feedback regarding the error messaging is valuable. We agree that if an issue is related to account information, such as an email address, the system should provide a clearer explanation rather than a generic payment error. We will share your comments with the appropriate team for review as we continue working to improve the checkout experience. We appreciate you taking the time to provide this detailed feedback and apologize for the inconvenience you encountered.

Response from beneplace.comAug 24, 2026

Thank you for sharing your feedback. We sincerely apologize for the experience you described. We would like the opportunity to investigate this matter; however, we are unable to locate your reservation based on the information provided in your review. Please contact our customer service team and provide your order number, the email address used for the booking, and any additional details regarding your stay. We understand how frustrating it must have been to arrive at the hotel and be informed that your reservation could not be located, especially after receiving confirmation of your bookings. If a refund is still outstanding, we would like to review the status of your case and determine what options may be available.

Response from beneplace.comAug 24, 2026

We investigated this matter with the hotel, and they advised that their system only showed one reservation. The hotel acknowledged that there were issues on their back-office side and apologized for the confusion. As a resolution, we were able to provide the customer with a full refund. We sincerely apologize for the inconvenience this situation caused and appreciate the customer's patience while we worked to resolve the matter.