George D.
Reserving a hotel for the AIAA…
Reserving a hotel for the AIAA conference was quick and straightforward.
Response from beneplace.comJan 20, 2025
We appreciate your awesome feedback and great five star rating. Thank you.
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beneplace.com (beneplace.com) has 326 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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326 approved reviews, newest moderated first
George D.
Reserving a hotel for the AIAA conference was quick and straightforward.
Response from beneplace.comJan 20, 2025
We appreciate your awesome feedback and great five star rating. Thank you.
Ken M.
You send me email saying I hav 314 point so on check out I try to redeem but the email address you send the confirmation code to is wrong. I checked my profile and it’s correct plus’s you had already sent email to me notifying me of points.. program seems to be a scam.
Response from beneplace.comJan 20, 2025
I'm truly sorry to hear about your experience. We understand how frustrating this can be, and we would be more than happy to help you resolve the issue. Please reach out to us with your order number so we can take a closer look.
KDeane
I seldom leverage Beneplace when scheduling travel/hotels. This was my first time and although it allowed me to pay the balance of my 3-day stay ($450) and noted that my reservations was good (even rec'd email confirmation), I later rec'd an email from Beneplace acknowledging that they weren't able to secure my reservation and would credit my account back within 3-8 business days. That meant that I had to use other means to secure my hotel reservation because I didn't have the $$$ on my travel credit card. Just poor execution by Beneplace.
Response from beneplace.comJan 17, 2025
Thank you for sharing your experience with us. I’m truly sorry for the inconvenience and frustration this situation has caused, especially since it was your first time using Beneplace for travel arrangements. To provide some clarity, these reservations are prepaid, and the hotel systems we work with are live. On rare occasions, when we attempt to submit the reservation to our hotel partners, the room may no longer be available due to real-time inventory updates. We understand how disappointing and disruptive this can be, and we apologize for any stress it caused, particularly during your travels. We are happy to take a second look into your issue. If you could please respond to this post with more details, such as your order number, we’ll gladly review the matter further to ensure we address your concerns and make improvements to our process. Once again, I apologize for the inconvenience you experienced and appreciate your understanding as we work to improve. Your feedback is invaluable in helping us provide a better service. Best regards,
this S.
wtf, literally you get 1 page for the itinerary, and once you send the email confirmation its gone, like literally, nothing in the f'ing email to tell you who you're renting from
Response from beneplace.comJan 15, 2025
We apologize for the issues with your purchase and would be happy to look into the matter further. Please contact us with your order number for further review.
Erin C.
Finding a affordable rental car for my birthday trip to Cancun was extremely easy! Using my hub benefits through my company made it that much easier!
Response from beneplace.comJan 15, 2025
We appreciate your excellent five-star rating and feedback. Thank you, and enjoy all of our deals.
Joseph K.
They Will Take Your Money and Ghost You Let me save you some pain: never, ever buy tickets through Beneplace. I made the mistake of purchasing Worlds of Fun tickets from them and accidentally selected the wrong date. I reached out to Beneplace to fix it immediately, but all I've gotten was months of auto-replies and zero real help. Out of desperation, I contacted Worlds of Fun directly. They were great and refunded the tickets... but here's the catch: the refund went back to Beneplace, not me. Now, Beneplace has my money and refuses to give it back. I've provided proof, followed up countless times, and they still won't do the right thing. Beneplace's customer service is nonexistent, and their shady practices make them a nightmare to deal with. Save yourself the hassle and use literally anyone else.
Response from beneplace.comJan 9, 2025
Hello Joseph, I’m so sorry to hear about your frustrating experience—that sounds incredibly disappointing, and we understand how upsetting this must be. We sincerely want to make this right for you. Could you please provide your order number or any other relevant details? This will allow us to investigate the issue further and work toward a resolution as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience while we look into this for you.
Tay T.
I recently had a trip to Orlando I called beneplace, Beneplace told me to call EASIRENT, EASIRENT told me to called Beneplace. EASIRENT had put in for me to get a refund not only were they closed they didn’t even have the car I wanted or similar. EASIRENT Have been more than helpful even with sending them sending me the cancellation on their end with proof of email from the rental car place. Beneplace aka scam likely is not trying to give me my money. Beneplace says it’s the rental car place, when I asked do you want to do a 3 way call because that is not what I was told the representative went quiet. The supervisors have never call back. It has been almost 2 weeks and I keep getting denied. Reason saying no flight information as if that is not the option or as if I did not supply them with one later on and they could see it was delayed. I called them at 4pm as soon as I found out about the delay. At this point I am about to go to the news & attorney general. They can keep you all money but not mine. I went through all the proper channels I am not about to let $700 go.
Response from beneplace.comJan 8, 2025
We apologize for any negative experience you may have had and would be happy to learn more about your rating. Please get in touch with us with your order number, and we will gladly investigate the matter.
Josh
I had trouble paying for the tickets. I repeatedly received a message that said the payment didn't match the amount due. I had to empty my cart and start again for it to work.
Response from beneplace.comJan 7, 2025
We apologize for what happened with your purchase and would be happy to investigate the matter further. Please contact us and we will gladly assist.