ROY N.
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Response from beneplace.comOct 29, 2025
If you have an issue logging in please call us or provide us with an order number and we will gladly reach out you.
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beneplace.com (beneplace.com) has 326 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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326 approved reviews, newest moderated first
ROY N.
Cannot log on
Response from beneplace.comOct 29, 2025
If you have an issue logging in please call us or provide us with an order number and we will gladly reach out you.
Sharon E.
Fast and relatively easy to use. However, no summary or breakdown of price before the payment page.
Response from beneplace.comOct 24, 2025
We appreciate the feedback. Please reach out to us, and an agent can give you a proper breakdown on all fees as needed. However, we apologize if it was not clear for you on the check-out page.
Kevan M.
After I complete a reservation, I get told a "pay at counter cost. Yet when I get to the store for my rental, there's a hidden, non-removable deposit fee.
Response from beneplace.comOct 15, 2025
We apologize, but all taxes and fees are shown upon checkout. That is before the guest adds payment info and accepts the terms of sale.
Naga Venkata R.
I recently came across an amazing offer for a one-year Sam’s Club membership through Beneplace.com, and I have to say—it’s the best deal I’ve ever seen! The process to claim the offer was smooth and straightforward. The instructions provided were clear, detailed, and made everything super easy to follow. I truly appreciate how user-friendly the portal is. It made the entire experience hassle-free and enjoyable. I’ve already recommended this offer and Beneplace.com to my family and friends, and I’ll continue to do so. Thank you, Beneplace, for making such a fantastic deal available and for delivering a seamless experience!
Response from beneplace.comOct 15, 2025
Thank you so much for sharing your feedback! We're thrilled to hear that you had such a positive experience with the Sam’s Club membership offer through Beneplace.com. It's great to know that the process was smooth and the instructions were clear—that’s exactly the kind of experience we strive to provide. We’re especially grateful for your recommendation to family and friends—it means a lot! If there’s ever anything else we can help with or if you have any suggestions, we’re always here to listen. Thanks again for your kind words and support!
Sam R.
You are doing bait and switch, which is illegal. Your website says "all fees included." but the fine print says there are pet fees, parking fees, etc. All fees should cover all fees.
Response from beneplace.comSep 23, 2025
We apologize, but there is no way to determine what some hotel parking fees maybe as some guest may choose a valet or other parking option. We do advise in our terms of the hotel that there can be additional charges as well. Please provide us an order number and we will look into your concern.
no
How am I a renewal if my membership expired in 2023? you have to do better. I should be able to register as a new member. It's been over 2 years
Response from beneplace.comSep 1, 2025
Sam's Club memberships are for new guests so if you bought one before please reach out to us and our staff with give you the registration details to create a new membership. You can provide us the order as well and we can assist you.
Janna H.
Management contacted me directly to rectify my refund and issued my refund immediately. I appreciate the managements quick response.
Response from beneplace.comAug 25, 2025
We apologize that you were denied a refund. A manager has located your order and has tried to call you. Please call him back at your earliest convenience.
Mark
I made the wrong reservation date, requested to move my reservation date out by 1 day. Beneplace could not move my reservation out by 1 day. I didn't want to cancel just move my reservation out by 1 day. Beneplace could not accommodate and they are still charging me. I had to make a new reservation for the next day. I'm being charged double! I'm surprised that IBM recommends this service offering to there employee's
Response from beneplace.comAug 24, 2025
As a 3rd party we would need to check with the supplier and see if the order can be cancelled or changed. Please provide us with the order number and we will check and see if the date can be moved.