Dru B.
Customer Serice is baddddddd tho :/
This customer service is REALLLLLLY BAD. I never use sites like this but created an account to give the heads up to the peeps. After 3 weeks I contacted and got a "were so sorry, we understand your frustration" (the "thoughts & prayers" of customer service - useless). Eventually got a tracking number which hasn't changed since April 14th. Contacted again and got the "COVID" speech to eventually wait another 2 weeks. Contacted again this week (given its been 1 month) and now Customer Service has ghosted after checking in with them every other day or so to try my 7th or 8th attempt to not jump to conclusions. Perhaps the issue is with shipping.. but how do i know that if they dont respond to me!!! lol This seems like the only way they care to respond to their customers so wanted to inform the public while also hoping I get some tangible outcome to this disaster (beside wasting 40 bucks on a facemask). Never again :(
Response from Beloved ShirtsMay 7, 2020
Hi Drew! We appreciate you reaching out regarding the status of your order. We sincerely apologize for the lack of update. I understand how frustrating this might have been when you're not getting vital updates on an order you have been waiting for. However, as terrible as it may sound, some packages have been delayed due to the pandemic which caused tighter shipment restrictions. We are constantly looking after your package and are also limited to what the courier will advise us, I hope for your consideration. Still, with further investigation, your order has been tagged recently by customs as cleared which means this will soon update the courier's online status. Please also note, that your order takes a few days from the day you've purchased an item as each is made-to-order, it goes into a crafting period of 10-business days and delivered depending on your chosen shipping method which in this case, I would love to offer you a refund on once it goes beyond that period. Let me know your thoughts on this, Drew. I'll make sure to help you on this until you get your order as my goal is to give you the best customer service we can. Looking forward to resolving this issue with you, Beloved!