I’ve placed an order on April 11,2020 that I still have yet received. I’ve emailed you numerous times and no reply, either refund me my money or send my purchase. Never again
Response from Beloved ShirtsMay 30, 2020
Hi there!
We would like to reach out to you as it seems that you have mistaken us for a different company. Your reference number / order number does not exist in our system. May we request for you to review your feedback. Also, we're here to get in touch if you just mistype your order number for us to check it for you further, please send us an email through [email protected] and we're more than happy to assist.
Beloved Team!
SA
Stephen A.
TOTAL SCAM ARTISTS
Pure garbage. It is now been almost 40 days and my shirts have not even left the warehouse. Over 16 days ago they said they shipped it. I contacted DHL and DHL says they don't even have a tracking number which they said indicated to them that the shirts never left the warehouse for delivery. the tracking number provided by beloved shirts doesn't even register with DHL. The customer service is horrible, there is no phone number to get in contact with anybody, and I would suggest just save your money and go somewhere else that actually cares about their customer.
#######UPDATE########
Okay, so if everything you said is correct, you still told me that you shipped out my item on the 13th. Which is not true because the item has still not left your Warehouse. DHL does not have a tracking number stating that you gave them the package. Don't lie to me and tell me that my item shipped and that it is in route when it has not even left your Warehouse floor. The fact that it takes you 40 days to mail a t-shirt is the most ridiculous thing I've ever heard of. I will not be coming back again
#####UPDATE######
Check the tracking number you sent me. Go directly to the e-commerce DHL website. Enter in that tracking number. It will say no such tracking number exists. Then, call DHL, give them that tracking number. They will tell you that they have not received the package. I'm telling you right now, you have an error on your side because the package is not in transit. The package has never left your Warehouse
Response from Beloved ShirtsMay 23, 2020
Hi Stephen!
I do understand your frustration on this. However, I'm not really sure why you are being told that this has not been process and how DHL can give you such information when you can even see on their online tracking website that it's with them though still in-transit. They even have a remarks of "PARTNER EVENT - SHIPMENT DEPARTED ORIGIN FACILITY" including the city and state.
Please know, I am not lying to you and all I have done is provide you facts about your order. I ask you to give it a few days, again it's still within your chosen shipping method's period.
Hoping for your understanding,
Gin
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Hi Stephen!
I hope this finds you well and safe!
First, let me apologize for the inconvenience and delay. I understand that you have been waiting for your order for a while now. Please allow me to explain what mainly happened. Each item ordered to us goes on the same timeline. It starts the day after you completed your order, crafting period takes an estimated 10-14 business days for regular items which means it's from the 27th of April. Run the 10-14 business days, your item completed between the 8th -14th of May. There, we follow your chosen shipping method of Standard Domestic Shipping – $7.95 (FREE on orders $125+) * 8-12 Business Days. This brings us to currently the 6th business within the shipping period. I hope this clears that we are not trying to scam you or trick you in any sort. Our production and shipping timelines are also made available on our website , on every item's description part and confirmation email to be transparent to all customers which you might have missed and I'm truly sorry for this.
Also, I sent you information regarding your package's tracking details and a proof that it's already with the courier. You may even coordinate with DHL on this matter.
Please know that certain delays are to be expected due to the unforeseen shipment schedule changes placed upon internationally for safety due to the pandemic.
I truly hope you understand. I am here to assist you further if you need any other information regarding your order.
Gin
JA
Jamee
Great quality
Took a while to get here, but when I did get it I loved it! Cute and great quality
Response from Beloved ShirtsMay 22, 2020
Hey Jamee!
Your understanding and feedback means the world to us! We look forward to further improve your experience through your future orders with us.
Thank you for your trust,
Beloved!
KB
Karen B.
Finally received almost 7 months later!
Same problem as per the review by Dru on May 6th 2020. Ordered and paid for a shirt on December 5th 2019. There was a slight hiccup with sizes but we were assured our order went through on January 31st 2020. Still have not received the order and as with Dru's order from above there has been no change to the order tracking link since April 11th 2020.
Even with the pandemic it should not take 15 weeks to get a delivery. I would not recommend this site to anybody.
After I wrote the review above the company responded and I offered an ultimatum of 3 weeks or cancelling my VISA payment. The sweatshirt arrived on the last day...only 7 months from the original order. I have increased the rating to a 2 as the company did actually send the product but will not be recommending nor using this site again.
Response from Beloved ShirtsMay 22, 2020
Hi Karen!
Truly, we apologize for this inconvenience and the over all experience. I have looked into what happened and it seems there has been a lot that had happened on the time that this order was made. By the time that we are ready to send the order which we have advised via email, it seems that new restrictions on shipments and packages has been put upon due to the pandemic. I understand that it's no excuse as there has been more than enough time for you to receive the item. But, still, I hope you consider that the restrictions are placed not by our team but the international couriers and some countries which included yours.
We have been coordinating with the international courier for the progress of your package. We will continue to provide you further information about the item and if you're open to discuss other options we might be able to cater to you. Please know that our goal here is to give you a better experience and service as well as resolve the current matter.
We hope to hear from you soon,
Beloved!
MI
Michele
Amazing customer service
Amazing customer service. Answered all my questions promptly and design was flawless! 10/10 Recommend
Response from Beloved ShirtsMay 22, 2020
Hi Michele!
Thank you for your kind words! We are so grateful for the pleasure of serving you and we are truly glad that we met your expectations.
We look forward to seeing you shopping back,
Beloved!
SL
Shelby Lynn J.
Took awhile but I love my items.
It took two months to arrive to me after they made my items but the quality of the clothing is gorgeous I absolutely was ok, as it was worth the wait. I ordered Mac and cheese sweatsuit and a pho outfit and it’s perfect
Response from Beloved ShirtsMay 12, 2020
Hi Shelby!
Thank you for still giving us a 5-star review, it really means so much to us as recent unexpected events restricted most of our shipments to deliver the soonest we can. We value your appreciation on our craft and this just gives us further motivation to spare no effort in delivering quality items to you.
Thank you for choosing Beloved!
JE
Jeannie
Love my sweatshirt!
Wow! Awesome sweatshirt was well worth the wait. The colors of my sweatshirt are very bright, and vivid and of high quality material. My sweatshirt is truly one of a kind, and I fell in love with it as soon as I seen it. F. Y. I. I ordered the Beloved gold fish cracker sweatshirt. I would definitely order from this company again in the future without any hesitation.
Response from Beloved ShirtsMay 12, 2020
Hi Jeannie!
It pleases us to know how much you liked your order. We are in so much awe as well that you gave us time to deliver your order. We understand that it took a while but still, we will always update and ensure that you get your order despite of the turn of events.
We hope to see you back soon shopping at BelovedShirts!
Thank you for sharing your experience,
Beloved!
JU
Justin
Outstanding company
Outstanding company! Did a great job with my custom design and kept in contact with me until it was in my hands!
Response from Beloved ShirtsMay 8, 2020
Hey Justin!
We truly appreciate your 5-star review especially on sharing your experience with our Happiness team. It warms our heart to know that we are able to provide you an excellent product and service.
Thank you for giving us the pleasure to be at your service!
See you again shopping and be safe,
Beloved!
