Beloved ShirtsReviews of belovedshirts.com

Response from Beloved ShirtsJul 25, 2020

Hi Mandy! We appreciate you reaching out regarding your order. I understand that it has yet to arrive and I am really sorry for the inconvenience especially, on the delay. Please allow me to further assist you on this matter. I checked and it seems that the item has been coordinated since June 13th, 2020. However, while in-transit, there has been some delay within the courier. But, the tracking has recently been updated and it's already received by your local post. I know you have been waiting for the item and you also paid for the shipping which should have just taken 8-12 Business Days. If you will allow us, we would like to refund the cost for the shipping. Please expect your package to arrive soon. Let me know your thoughts for me to process and assist you the soonest. Your patience and understanding are truly appreciated. Gin

Response from Beloved ShirtsJul 24, 2020

Hey Joseph! We truly appreciate your review. Your feedback is really what we aim for in every order we receive, it motivates us to do better every single time. Thank you and looking forward to seeing you shopping back at Beloved Shirts!

Response from Beloved ShirtsJun 27, 2020

Hey Susan! Wow! That's really a story to tell! We appreciate your honest feedback about our service which we'll make sure to improve. Also, we're so happy to know how much your son loves the face mask, the bacon design is a really fun choice. We look forward to the day you also get your own fun facemask for everyone to see, Beloved!

Response from Beloved ShirtsJun 27, 2020

Hi Hannah! We thank you for your patience with us and we would like to congratulate you with your wedding! We feel so honored that you chose to share this special event with us. Best wishes! We look forward to seeing you shopping back, Beloved!

Response from Beloved ShirtsJun 24, 2020

Hi Matthew! I hope this finds you well. I understand that you were not given the proper assistance you should have received from us and I would like to apologize for this inconvenience and experience. Please allow me to assist you on this instead. I have checked your order and it seems that our logistics team followed the address on your purchased order information. I confirmed as well that your billing and shipping addresses have two different House number which might have cause this in first place. This is also the reason when USPS was unsuccessful in delivering your order last 18th of June. Their remarks on the failed delivery is that the address is insufficient. Again, I am really sorry for what happened. Please know that we did not mean for this to happen as we only follow information indicated on each orders. I can send you the confirmation of the address you input when you placed the order, it is also sent to you the same day you completed the order. Usually, we can change the shipping address as long as the order is still with us. However, we did not receive any changes request from you within that period. At this moment, may we request for your cooperation on this matter. If it's possible for you to contact your local post in Sarasota to check if they still have the item as they tried to deliver is last June 18th. In this way, they can instantly redirect the delivery to your address. Hoping for your understanding. Let me know if there's anything else I can help with to resolve and help you receive your order the soonest. Have a wonderful day! Gin

Response from Beloved ShirtsJun 21, 2020

Hi Kevin! Please allow me to apologize for your experience with us. I know that you've been waiting for your item to arrive and as I've checked this has been handled and explained properly including the timelines of the product prior it gets shipped out by one of our customer support team. Our excuse of having shipments delayed due to the pandemic has been used for a lot of time and this information is not limited to us. However, I would like to let you know that we did not mean for the delay and we would like to get you your package as soon as it completed production. In fact, your item has coordinated with USPS since May 23rd and you may see this information on their website as well. Still, please know that we are here to assist you further and ensure that you get your order as soon as we can. Which is why, as you have been advised earlier, that we are coordinating and locating your package. We also need your help to check if your local post have received the item. We hope to hear from you soon and get this matter resolved the best we can. Your understanding through out this process is highly appreciated, Beloved!

Response from Beloved ShirtsJun 9, 2020

Hey Marissa! Your feedback is sincerely valued as we are currently experiencing some restrictions which causes delay. Truly, we appreciate your effort and patience through out this process and know that we are constantly trying our best effort to ensure that you get the best service and product we can provide. Thank you for choosing Beloved and we hope to see you again shopping!

Response from Beloved ShirtsJun 9, 2020

Hi Jonny! We hope this finds you well and safe! First, let me extend my sincerest appreciation for the time you have given us through out this process. I have checked this matter and it seems that someone already reached out to you a few days ago regarding your order as it has been shipped out in the second week of May. It was also received and cleared by customs on the 18th of May. However, the courier tagged the package as one of those affected by the delay due to the pandemic and the schedule for delivery has been pushed back. I know you have been waiting for the item to arrive for a while now but as much as we would like to get you your order, the current delay we are experiencing is inevitable as we are not the one putting restrictions or changing schedules. Still, please know that this is being constantly coordinated with the courier and that your order is in-transit. We have sent you an updated link were you can find the most recent information about your package. Don't hesitate to reach out anytime you need additional help. Your patience and understanding is truly valued, Beloved!