Belle FlameAt Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Belle Flame (belleflame.com) has 343 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Deborah V.
I was replacing a pool heater and needed a transitional type B flexible, expandable pipe from the heater to the chimney stack. I searched 10 websites and none of the companies had this part. Belle Flame had it in stock and I received it 3 days later, as promised. The price was excellent and the customer service was outstanding. It was a pleasure doing business with them!
Kat
We had a few kinks to work through, but everything has been taken care of and I received my Primo Grill as promised. Moni was extremely helpful on chat and Lionel, the owner, took care of everything as promised. I'm happy.
John M.
I ordered a trim kit for a linear fireplace during a holiday weekend. Belle Flame responded to my order and had the shipment headed my way in just a couple of days. The trim kit was well packaged and Belle Flame communicated with me each step of the way.
AJ
Lionel has been great to work with. He gave me great deals on fireplaces and always takes care of me.
Jason W.
They never shipped my order, and when I had them cancel it, the refund was never posted. I disputed the charge, and the bank got my money back from them. Based on my experience, online reviews, and their C rating with the Better Business Bureau, failure to ship and failure to refund money seems to be standard operating procedure. Update: 6/1/2024 On Mon, May 13, at 10:18 AM I placed an order for $446.00 with Belle Flame On Thurs, May 23, 2024, at 6:54 PM I emailed them and said, "I placed this order 10 days ago and it has not shipped. This is my first order from Belle Flame. Is this the norm? When will I receive my order?" On May 24, 2024, at 10:30 AM, Belle Flame responded and said, "The order is shipping out today." At this point, I'm extremely frustrated because it has been 11 days and they still have not shipped it. On Fri, 24 May, 2024 at 10:52 PM I responded and said, "Can we just cancel it? I ordered the same thing from a more responsive vendor." Two minutes later, Belle Flame responded and said, "It’s already packaged ready to be shipped out and we are waiting for our carrier to pick it up." He did not offer an explanation or apology, and I had zero faith that he was telling the truth, so I called their office and spoke to someone else. who canceled the order. On Fri, May 24, 10:57 AM, I received the cancelation confirmation with a stated refund for the full $446. Four days later, on May 28, when the refund wasn't showing up at all, not even as pending, I decided to dispute the charge with the bank. On May 30, the dispute was resolved in my favor. On May 31, I felt it was my civic duty to protect others and left several online reviews. Later that same day, I received an email from Belle Flame stating, "We cancelled it and refunded it to you at the same day when you ask us to cancel. But you are posting and leaving a review everywhere that the refund was not posted? It was you who asked to cancel as you said that the item was ordered somewhere else. We then simply cancel it and refunded it. This is never a gentleman thing going and posting out fake things and hampering other business." These statements from Belle Flame are false, and he still has not offered an apology or explanation. Based on my firsthand experience and all of the similar online reviews, I believe shoppers need to be protected from this business. Update: 6/13/2024 Belle Flame responded yesterday. They either have no idea what they are doing, or they are deliberately dishonest. Look at all the reviews across the internet and check out the Better Business Bureau, and you will see a variety of experiences just like mine. My experience seems to be standard operating procedure for Belle Flame, regardless of their claim.
Response from Belle FlameJun 12, 2024
Dear Jason, We are truly sorry for the inconvenience you experienced. According to our policy, refunds can take 1 to 5 business days to process after an order is canceled, and this timeline can vary depending on the bank's processing times. We canceled your order and initiated the refund as soon as you requested it. Our records show that the refund was completed and delivered after the next business day, which aligns with the standard processing times mentioned in our policy. We understand your frustration with the delay and sincerely apologize for any misunderstanding or inconvenience caused. We strive to improve our services continuously and value your feedback. Thank you for bringing this to our attention. Best regards, The Belle Flame Team
Lori N.
Quick shipment for a replacement log set! I would highly recommend.
Anonymous
I did not receive a purchase confirmation when I initially purchased online and didn’t even know it went through. You charged my card quickly however never sent me any details on delivery. I had to reach out several times and you finally sent the product 1.5 months later. I thought it was fraud until I actually recieved it.
Tom
The communication with Belle Flame and the timing of when deliveries will arrive is a little choppy, but trust the process. I ordered a $1600 outdoor fridge and it was delivered about 2 weeks after the order. The product is great, as advertised, and works perfectly. Belle Flame seems like a mom and pop operation, but the savings were massive (20% cheaper than any other online seller) and I couldn't be happier. It was worth the wait!
