Belle FlameReviews of belleflame.com

you stole our money. we returned the stove in new condition, and you kept our money. So, I would say you are corrupt and disgusting company. Never do business with this company.

It appears they are out of business

I returned a product and got charged for it anyway over 2 thousand dollars it cost and no help from your side to resolve this matter I will never order from you again nor will I ever recommend your company to anyone.

My order got botched from the warehouse. Wrong stove was delivered. After several communications with Belle Flame things finally got correct stove with parts and everything was good then

I would rate a zero if it was an option!! I’m not one to criticize but this was the worst experience ever. It was near impossible to speak to a live knowledgeable person to resolve the order that did not include half of what was needed to build the fireplace. We ended up having to make pieces to finish the fireplace. I had a friend asked me about my experience and told him all my problems and against my advice he ended buying one as well and had nothing but problems as well.

The a wrong fireplace was shipped. The mistake wasn't picked up until the fireplace was installed in the opening and the fan was about to be installed. Customer service was tough to deal with. Although a slight adjustment was made to price ( the difference of the cost of the cheaper fireplace) I should have made them pay the freight to return the wrong fireplace and ship the right one. I do not recommend.

We ordered a wood insert fireplace (Supreme Lumis 22 model) from the BelleFlamme store (in person). We signed a sales contract and gave a down payment ($2800.00) on Sept. 12, 2025. The salesman said that it would take 3-4 weeks for the insert to arrive and be installed. They were very slow to communicate with us to arrange home visits (for per-installation inspection and then delivery/installation), and in fact we had to pester them to get things moving. They changed the delivery/installation date a couple of times and then finally did the installation on November 24, 2025, 10 weeks after we gave a deposit for purchase. The day before they came to install, they asked for full payment minus $750 (the salesman's commission). We complied, and sent $3496.00 so at this point we had given them $6296.00 total. During the installation, and unbeknownst to us, they modified the electrical circuit for the fan/blower and subsequently damaged the fan/blower circuit so that it does not work. It is now Jan 28th 2026 and they still haven't fixed the damaged fan/blower circuit that they damaged during installation. We have been constantly contacting them asking them to come and fix it ASAP... but they keep brushing us off. They are so disorganized that they don't have the ability to support the products that they sell. They also offloaded our issue to a third party contractor (electrician). So they are not even taking responsibility for fixing this and it turns out that we are currently waiting for the 3rd party contractor to come back from vacation to fix this.....soooo frustrating!!!! Meanwhile we are not able to heat our house properly this winter as we had expected. I'll also note that some of the communications with BelleFlamme staff (including the vice-president of BelleFlamme) have been pretty condescending, arrogant and dismissive, and the salesman keeps contacting us asking for the final $750. The salesman, apparently, is not even tracking the issue. We are pretty dismayed at this point and will look into making a complaint with the RBQ and possibly file legal suit with small claims court for lost of heating costs and potentially having it fixed by an independent company. I'd advise anyone not to do business with BelleFlamme unless you enjoy being cheated and dismissed. This is a sincere depiction of the events. There are a few "gory" details that I did not include in this description so that I could keep it simple and to the point.

Communication was terrible. Took about 2 months to ship. Item showed up damaged and never even got a response when I emailed you guys about it. Would not buy from you again.