Belle FlameReviews of belleflame.com

Pros - got a fireplace at a reasonable price - it did arrive when they said it would, and in reasonable condition - Their customer service has been prompt to respond for the most part - promptly issued a refund for an item that was not in stock - really flexible and willing to modify a promotion to include a liner that was the diameter of the fireplace outlet, instead of the size that was listed in their promo. Cons - Wasn't proactively notified that part of the order was out of stock and wouldn't be delivered with the fireplace - Was told the lead time would be ~2wks, 4wks later I checked in with them to find it was still on backorder. It would have been nice to have this information much sooner and proactively. Overall, I'm a satisfied customer but it was a bit rocky getting there,

When we received our fireplace tool set (a present from our son) the stand holding the tools was damaged. We contacted Belle Flame and asked for a replacement but of a different set. Long story short, Lionel had our chosen set in our hands in four days. We'll done.

I placed an order on an item that I needed for a project. Online it said 4-12 days for delivery on the 12th day they just sent an email saying they didn’t have it in stock and the order was canceled. They didn’t bother to give me that information earlier. I needed that item to complete a project in time and now I’m left trying to get that same item from somewhere else at the last minute.

The fireplace is nice and the customer service also responds fast

A+ transaction. Great price on fireplace and responsive customer service.

At first we had issues with their delivery times but as things went along they more than made up for it . Their service and response to our needs was great. Moni was very accommodating and knowledgeable about the product we needed.

The stove was shipped and delivered in a very timely manner. I just had the stove installed. It looks great. Belle Flame did a great job of getting my wood stove delivered.

Belle addressed an issue with our original order with haste! We love our new fireplace and so does our puppy