Bella ItaliaReviews of bella-italia.com

Went to Burton-on-Trent branch today. My partner had a cheese burger and chips, he was happy with his meal. However I ordered mushroom risotto, not pleased at all, scimped on the mushrooms and the risotto was awful stodgy with no taste. Including salad and 2 drinks cost us nearly £50.

Some other reviewers have referenced unhappy staff at various Bella Italias but we found the manager at the one in South Kensington London just about the friendliest and happiest person you could wish to have serve you your food etc. I think his name was Alessandro (he definitely came from Napoli). The food was really good (4 stars) but the service was 6 stars (out of five) !

4 of us had a meal on a Monday evening. I ordered an Ultimate Calzone. It look unlike any Calzone I'd ever seen before. It was badly cooked and tasted terrible. The 3 pasta dishes were OK, although no effort was made with presentation. The Lasagne was a trivet of lasagne with no accompaniments, and the Spaghetti was just that - a pile of spaghetti dumped on top of the some meatballs. At least the pasta was edible. Foolishly, I did eat the Calzone which was virtually inedible, but it did take me 2 or 3 days to recover.

Friendly welcome and good service.

Service was appalling, but meal was very nice. It did appear they were short of staff but priority was given to 'Just Eat, etc ' collections, 8 collections came in within a half an hour so we had to wait over hour for our meal, no apologies for the delay. Husband ordered a second wine which came as large when he ordered medium. Saw a couple of customers come in but due to time waiting to be seated - they left!! Another table left due to time waiting to be served. Need to employ more staff for table service and chefs to prepare the meals for both 'collections and customers'

Went for a meal as a party of 3 at Salford Quays before going to see a show at the Lowry on Saturday evening. They managed to fit us in without a booking and made sure that we had time to enjoy two courses from the menu. We all chose differently from the menu choice and all thoroughly enjoyed the quality of food. We were treated to a free limoncello afterwards as well - Thank you.

Ordered the Bolognese. The worst I’ve had. It was absolutely bland and tasteless and there was hardly any sign of any bolognese. It was served warm and not hot. Also ordered garlic bread which was burnt and black at the edges. There was no offer of Parmesan cheese. The meal was served as a dump and run and as I was seated outside there was no chance of getting her back with some cheese.

Excellent, copieux pour le prix, très bon. Service impeccable.