Miss Kitty M.
Shocking, cruel and unjust treatment of a tired mother and young child
I visited this restaurant with my child in Bluewater, having travelled quite far and being already tired after a long day. I am normally a very calm, polite and patient person, and I have never in my life been treated with such shocking rudeness, disrespect and cruelty as I was here today. We waited a very long time for our food, and when I simply asked for clarity or help, I was met with sharp, snappy, aggressive and unprofessional behaviour from the staff right from the start. I only raised my voice because I was spoken to like dirt and treated as if I was nothing, all while trying to care for my hungry young child. I told the staff clearly not to speak to me in that way, but instead of apologising or listening, they spoke back rudely and actually told me to leave while my child still had not eaten. When I asked for the manager, I expected fairness or help, but she was even worse. She did not listen to my side, she completely backed her staff no matter how wrong they were, and she had the utter nerve and cruelty to take our food away from us and force us out. For a woman in a management role to act this way is beyond disappointing, and to treat a tired mother and a hungry child this way is heartless, shameful and completely inhumane. What makes the truth undeniable is that two lovely women and a young girl were sitting right next to us and saw and heard every single thing that happened. They witnessed that I was calm, polite and reasonable until I was pushed too far, and that the staff were rude, sharp and aggressive from the very first word. They spoke directly to the staff and the female manager to condemn their behaviour, confirming I did nothing wrong and that the whole way I was treated was cruel and completely unjust. They were so appalled that they told them they would never return and would tell everyone exactly what they saw. This place has absolutely no care for customers, no understanding of basic service, no kindness and no honour. If you are a family, a mother, or just a decent human being, please stay far away. You will not be treated with respect, you will not be heard, and you will be made to feel like you are the problem simply for being tired or asking questions. I will tell everyone I know exactly how we were treated, and I will never set foot here again. Absolutely disgraceful behaviour.