HVMD H.
Yeah - that’s another lie
They automatically close your case midpoint if they don’t receive a reply from with 24 - 48 hours. It’s an automated process. When I asked how this was possible, considering they say it’s an automated process - no response. Just silence. How does their automated process determine the closure time - 24hrs? 30hours? 44hours? What triggers it? Personally I think this response is a crock, a lie. It’s just CS giving them a phrase and when you question it, they don’t respond. Just more apologies. So this just extended the time giving me back my refund by another 30days on top of the 30+ days I have already waited.

