Belkin InternationalReviews of belkin.com

The lower charging pad on my Belkin wireless charger (the section intended for headphones) stopped working. I understand that any product can have a defect, but what disappoints me most is the customer support: I contacted Belkin and received only an automated confirmation that my request was registered. It has now been almost two weeks without a meaningful reply or a replacement process. This is also not my first issue with Belkin. My Belkin portable wireless charger for iPhone also stopped working after about a year of relatively light use. Because of repeated failures and slow support, I’m unlikely to buy Belkin products again. In my experience, even lower-priced brands have offered better reliability and service. Case Number 18044257 updated: I've update the review from 1 to 3 stars because they answered me and sent new one wireless charger. But the process itself took 1.5 month - longer than I expected.

La società Belkin internazional mi ha rimborsato la spesa. Non so se è dipeso dalla recensione fatta o se perché ho segnalato l’accaduto anche ad Apple ma un paio di giorni dopo la telefonata ad Apple ho ricevuto una mail in cui mi si diceva che mi avrebbero rimborsato . Ho cambiato in 3 stelle perché ritengo che l’attenzione al cliente debba essere la base di ogni azienda e lascio la recensione iniziale in data 14 settembre acquisto al prezzo di 34,90 presso RSTORE di Palermo pellicola SFA098ec vetro ultraglass antimicrobico iphone 15 pro max. Dopo circa 10 giorni mi accorgo di una piccola crepa in basso proprio dove scorre il pollice per aprire la schermata. Torno al negozio e mi dicono che loro sostituiscono solo in caso di bolle. Contatto il servizio clienti Belkin e oggi mi dicono che non possono sostituire perchè c'è incuria, negligenza. Questa la loro risposta: La nostra garanzia copre specificamente i difetti di fabbricazione e di lavorazione, ma non si estende ai danni derivanti da normale usura, stress fisico anormale, uso improprio o negligenza. Come possono avere la certezza che il danno non sia dovuto ad un difetto di fabbrica ma alla mia incuria? Purtroppo le persone preposte alle risposte in chat rispondono con frasi fatte che vanno lette e non vanno oltre, non sono flessibili nel capire che può esserci un difetto di fabbrica Era meglio se compravo da Amazon invece mi sono voluta affidare ad un R STORE e ho perso 34,90 . Non mi era mai successo di avere una pellicola così scadente che si scheggiasse non so come. Saluti Vanessa Riina

Placed an order with Belkin on 28 October. A couple of days passed and I got tracking information from DHL, but no movement for two weeks. I contacted DHL who advised they hadn’t received the parcel and to contact the retailer. Tried to web-chat with Belkin but gave in and called, was on hold for approximately 20 mins. Agent apologised and said he has escalated with his back office team, but also said there has been issues with UK deliveries. He reassured me the team are aware and currently working on it. I received an email acknowledging the issue on Tuesday night and then further received tracking updates on Wednesday afternoon. I received my item today (14/11/2024) which is as expected (packaging well and no damage). It’s not the best experience, but with a little patience, my item arrived.

Eine Schutzfolie fürs Handy war innerhalb kurzer Zeit kaputt. Deswegen hatte ich einen Garantieanspruch. Das erste schlechte war, dass man den Umtausch nicht in dem Laden machen kann, wo man es gekauft hat. Es geht nur online. Dann wollen die übertrieben viele Infos haben (Kassenzettel und Produkt reichen nicht aus). Zudem musste ich Unterlagen/Belege mehrfach zuschicken, weil die gleichen Unterlagen mehrmals gefordert wurden. Auch auf eine Antwort vom Support musste ich teilweise 1,5-2 Wochen warten. Dementsprechend ging das Ganze zur sehr langsam von statten.

Ich habe mir im Deutschen Onlineshop von Belkin ein Kabelloses 3-1 Ladegerät gekauft welches für meinen Zweck aber leider nicht einsetzbar war, somit wollte ich den Kauf Widerrufen. Leider gibt es im Onlineshop von Belkin keine Funktion eine direkte Retoure zu beauftragen, es ist notwendig bei einer Hotline anzurufen. Die Hotline selber konnte nicht helfen, hat den Widerruf aber an eine andere Abteilung zur Bearbeitung weitergeleitet. Nach einer Woche wurde ich per Mail aufgefordert das Ladegerät an eine Adresse in den USA zurückzusenden, auf eigene Kosten - mit dem Hinweis das die zugehörige RMA Nummer nur 14 Tage gültig ist und die Annahme in den USA verweigert wird wenn später zugestellt wird und die Rücksendung dann dem Absender in Rechnung gestellt wird. Meine Beschwerde beim Support (telefonisch/per Mail) wurde ignoriert, also habe ich für knapp 20,- das Ladegerät in die USA gesendet. Parallel habe ich mich weiter bei Belkin beschwert, dass ich in Deutschland ein Produkt kaufe und dieses dann in die USA senden muss. Lange Rede kurzer Sinn, nach sehr vielen Mails und hartnäckigen Aufforderungen wurde mir doch bestätigt, die Kosten für das Ladegerät sowie die Kosten für den Versand zu erstatten, das ganze hat nun zwei Monate gedauert. Guter Kundensupport sieht für mich anders aus, obwohl es am Ende doch eine Lösung gab.

Tried to extend the standard warranty from 2 years to 3 by registering my device. It did not even find the correct device though number was given correctly. They make it super hard to register. Also, upon filling in the customer request, it does not get sent out. For now I can only give 1 star, I cannot start to understand how they obtained an apple approval. *Update: tried loading phones, it works though it seems somewhat slow. No problems with placement of the phone as other reviews mention. registering took some effort but possible on another pc.

I was lucky i found a good customer service chat with christian arnold who sorted out changing my cable superbly as it was still under warranty. My 3 stars is because part of the requirement to send me a new cable was to cut or destroy my old one!! How will i survive without a cable until i receive the new one. Sorry but i felt its a stupid rule .. ive damaged cables from all other companies and they used to ask me to resend the damaged one once i received the new one which made total sense. I wouldnt wna buy from them again because theres no point of their warranty if i would stay without that cable until they replace mine