belairdirectReviews of belairdirect.com

My experience with belairdirect 's adjuster, Martalle McCatty was extremely disappointing and unprofessional. From the start, she displayed a complete lack of empathy and competence in handling my claim. Her communication was sparse and unclear, often leaving me in the dark about the status of my claim. When she did communicate, it was evident she hadn't thoroughly reviewed my case, as she repeatedly asked for information I had already provided. Moreover, her dismissive attitude towards my concerns was appalling. She seemed more interested in rushing through the process than ensuring I received fair treatment. Her unresponsiveness further exacerbated an already stressful situation, leaving me feeling frustrated and undervalued as a customer. In conclusion, adjuster demonstrated a lack of professionalism and care in handling my claim. I would strongly caution others against relying on her for any insurance matters, as her approach is detrimental to customer trust and satisfaction. I cancelled my coverage with them.

Insurance policy was cancelled without warning and with no attempt to contact me due to "non-payment". The company has my address, email, and phone number, and yet I did not receive any communication of an issue with the payment at any point. I only found out when I was required to renew my license plate the following year - and Belair expected me to pay an extra $2000 each year because of their screw-up. Save yourself the hassle and go somewhere else.

I was angry about their service but then they explained that they have many customers and it may take some time to reach out them via phone calls. Their pricing is cheaper than others.

Brand New Belair Direct Customer. Needed to speak with a person since there are errors in the transfer of our policy (3 vehicles and our home) from Johnson Insurance. Website did not address our issues. On hold yesterday 1hour and 45 minutes and then was cut off despite keying in numbers as requested. Now on hold for a second time. There is NO SERVICE available from this company at this point. Why would I assume a claim would be handled any better.

Belair took over Johnson, and in reviewing the new insurance documents the list of things they do not cover exceeds, by far, the things they do cover. There was much better coverage under Johnson and communication was far better as well. Unfortunately I just renewed and if Belair is true to form I doubt there would be any refunds, but I am off today to see about using someone else. I wish I had done some research on what kind of company Belair actually is.

One of the worst company all hidden charges beware of hidden charges

I made a claim no one called me back within 24 hours or even 48 after 72 hours I got email stating hey I tried to call you but your phone number is no good please get back to me with your good real phone number hahaha that's my real phone number he didn't even leave a message and definitely no caller ID with unknown number called me.Claim #4035134795. Phone number on file is good so maybe someone could phone me. Come claim time no one wants to help me oh you gave me the wrong number sir how am I supposed to help you out sir what maybe I go with another insurance company that will help out. Companies more than happy enough to take my money but make a claim oh boy hoops and ladders and everything I'm sad I had to make a claim and now I got to go through all this someone please help me

Since Belair took over Johnson, my experience has been nothing but negative. Would not recommend this company to anyone. I've already taken my car insurance elsewhere, my house will be next. If they decline insurance, they recommend Broker Link.. they were rude, and not helpful at all. I reached out to someone at Crosbie, SO much better! I was told today that they do not recognize Merix as a mortgage lender. Meanwhile, my mortgage broker is also with Merix, and he has home insurance with Belair... Not sure what criteria they go by when making these decisions. I feel like i was being tossed away...