belairdirectReviews of belairdirect.com

I was insured by Johnson Insurance for over 40 years. I made one claim last year for my travel trailer and when my policy came up for review Belair cancelled my coverage. And because they say I made two claims it caused me nothing but grief trying to get my brand new $ 70,000 travel trailer insured... That was my first issue with them. Then when I dug into my home coverage it was so much inferior to what Johnson was covering me for. Now, try getting ahold of them. Near impossible..!! I did manage to move my home policy to another provider, much better coverage at a lesser rate. I'm in the process now of moving my vehicle insurance from them and like my home policy I have a much better rate. The only issue I'm having now is getting in contact with them.. If you are looking for home and auto coverage do yourself a favour and do not allow this Mickey Mouse outfit insure you. Johnson was so much better. Sad after 40 years I am forced to move on... If i could give Belair a minus on stars I would, but unfortunately, I'm forced to give them 1, which is far better than what they deserve.

Total ripoff… tried to bump up my second year premium by over $700 (no claims, tickets or accidents”, then tried to charge me a $260 “cancellation fee” when I went elsewhere.

I believed this insurance would have the best the rates or so it seems, but not so. I signed up online to see what the rate was, I was quoted just a bit over 1k. When I called, the person I talked to added another $200. to that price saying that I don't have home insurance with them so the rate goes up. One month later they added another $50. For being an excellent driver, no convictions, no accidents and no tickets in over 20 years I would expect a better rate. I will not be renewing my insurance with them come next year.

We were switched to Belairdirect from Johnson for home & auto insurance. Assured by a Belairdirect agent our coverage would remain as it was with Johnson. I was shocked when I read the huge list of exclusions on the home policy, included almost everything you could possibly claim on a home insurance claim. Unfortunately, I read this a few months after the switch (mostly because I was assured coverage would not change). I felt I was lied to. I then changed companies and was charged a $235 cancellation fee. Then today I see on my online banking they plan to withdraw another $14.49 tomorrow. If I had chosen Belairdirect I would have read reviews ahead of time, as I always do when making a large purchase. But the decision to switch was made by Johnson. After I made the decision to leave Belairdirect, I spoke to an agent still at Johnson and told him about the list of exclusions on the Belairdirect home policy. He was totally shocked and agreed it excluded almost everything. Don't believe a word you here from a Belairdirect agent. And try to get any customer service from them. I called in and there was a 2 hr wait time to speak to someone. A choice was given to have a call back within 2 hrs, which I chose. That call never came. I then dialed in again and after waiting almost 90 minutes I hung up. I am retired now. I don't know how people who work all day can possibly manage to deal with this garbage. Who can wait on the phone for 2 hrs or wait 2 hrs for a callback (which may never come) if you are a work? This is truly the worst company I have ever dealt with. Johnson was not like this at all. I never waited more than a minute or two, if any, on the phone. We were covered with Johnson for at least 35 years and any claim went smoothly and fairly. In fact, when a repair to our Jetta was made improperly and found by another company that was doing some maintenance, Johnson immediately got the repairs done again, this time correctly. No fuss, no muss, just done right. Too bad Johnson made this bad decision to switch.

Be careful of these bandits ! Quoted car rate of $925 annually, or $77.12 monthly. All good - except I purchased a new vehicle - donated the old one , and cancelled the Policy on the old vehicle. (within one month - and I have paid the annual fee ). Then within 30 days, cancelled the policy on old vehicle, and got offered back a refund of $562 !! Phone call reviews - after waiting over 1 hour on the phone - did not result in any resolution. Be careful. J McDonald

Screw this company! I wanted to sign up with them cause I heard their cheap but I cant even access on their website because they block people using VPN's! IP based blocking policies are ineffective & don't prevent anything, this became unpopular in like 2010, what idiot did they hire for security who thought that taking such an anti-consumer & anti-privacy stance was smart in 2024. If you want to know just how easy it is for anyone to bypass this garbage network security policy all you need to do is get the FoxyProxy browser add-on on Firefox or Chome, then just add a cheap proxy, SOCKS5 is ideal. Now you're even more private as you're protected by a VPN & a proxy further obfuscating your tracks. Their "security" acomplished nothing expect pissing off & denying access to everyone who uses a VPN while also being an unnessessary hit to their companies reputation by shouting "we're anti-consumer". Not even banks block VPN's anymore cause of how widely their used & how ineffective blocking them is, an insurance company certainly shouldn't be doing something this dumb.

My goodness... It's IMPOSSIBLE TO REACH THEM! OVER AN HOUR WAIT TIME ON THE PHONE!! CAN YOU IMAGINE WHAT WILL HAPPEN IF YOU NEED TO MAKE A CLAIM!?

Just look at all these terrible reviews hahaha! Today bel air charged me for an extra month of insurance. When I spoke to their supervisor they agreed I was covered for 3 months and paid for 4. Still no refund. I paid $160 to have nothing covered this month. Thanks Bel Air Direct! I'm telling everyone I know about this ridiculous experience