belairdirectReviews of belairdirect.com

Had a horrible experience with Belairdirect renewing my 2025 -2026 coverage. A second payment was charged to my credit card. I went through customer service, complaint to the Privacy Office as customer service said my cc info was not on file. Then HOW did they make a second charge 2 days later. I did NOT do a 2nd payment. They don’t even have a reference or confirmation number for the 2nd charge, which are automatically generated when a client makes a payment as confirmation. Their answer: Both payments originated and were initiated outside of belairdirect with client methods: the website and mobile application. The website and mobile app are NOT outside Belairdirect! Privacy Office answer: They recommend for ME to contact Moneris, their 3rd party vendor that processes payments for them, to find out to why THEY charged my credit card. Unless you are paying cash, watch you back account and credit card closely!

Chat reps are a joke. I wanted to add my son to policy. I requested a change in coverages. Asked for a rider to be sent by email for confirmation. Was asked "what is a rider." Asked for material changes in coverage on second vehicle. Was told that coverages would come into effect within 24-48 hours. A week later, (going through the rigamarole of installing a useless app that I will never use again I find that my son has not been added to the policy, nor have any coverages been amended, nor has a principal change to my vehicle be addressed. Where can I speak to an actual person who has had at least *some* remedial training without reliance to a script?

I was on the phone waiting to talk to an agent for over 50 minutes when at 8:02 PM someone answered the phone and told me that they closed at 8:PM and did I want a call back in the morning. I am busy in the morning so I will be cancelling all 3 policies that I currently have with them. Aditionally it took 3.5 minutes to navigate their horrible answering system

Today I experienced the worse day of my life losing my money for nothing and can't defend my self. After one year good driving experience still my car insurance raised I got quote from other company which was almost half of my insurance I call to cancel my policy with this company they charged my 400 for cancellation fee which had renewed one month ago without notifying me. Its very Very terrible

Emotional Distress Over Their Mistakes” I am so hurt and angry right now. belairdirect has caused me emotional stress and financial anxiety and credit damage for something they messed up. I did everything right. I canceled my policy, switched insurance, and kept paying them for my tenant insurance without issue. If they truly believed I still had car insurance with them, why didn’t they take my money like they used to? Why wait two years to drop a surprise bill on me? This is manipulation. It’s gaslighting. And it’s cruel. No company should treat people like this especially not after years of loyal service. Rune from BELAIRDIRECT INSURANCE!! They are thifes and scammers do not truth them

I have been trying to reach my claims representative to close out the claim for weeks. No responses via email. No returned phone calls despite speaking to multiple people in the claims department who have sent her messages asking her to call me. Even though the case has been escalated and I should have received a call back within 24 hours, nothing. Horrible customer service. Will be switching providers as soon as I can close this claim.

Worst agents, unprofessional, racists, and no ethic.

There is no 0 so I had to choose 1⭐️. This insurance company has the worst possible customer service I've ever encountered.