belairdirectReviews of belairdirect.com

Do not go with this company! We were covered with Johnson Insurance through Servus prior to Belair taking them over. We were previously very pleased with Johnson Incorporated. Today though we had a bad experience with Belair Direct. They took over our policies approximately 3 years ago. Today, we had a transport truck drive past us on the highway and throw a rock at our Mini Cooper and shatter our moonroof. They said they will not cover it as we don’t have windshield coverage. We do have “Comprehensive Coverage” so it should be covered according to our policy and everyone we’ve spoken to. Belair also said that we should’ve chased down the truck and got the license plate number - even though we were covered in glass from the roof exploding. It’s completely ridiculous. The commercials they show on TV of how easy it is to make a claim is a complete LIE! Their marketing is False Advertising! Very Poor Customer Service👎

stay as far away from these clowns you can. i was with them for 7 years. only once did my pŕemuim go down. yes i had a couple of minor speeding tickets. never had any demerit points lost. i drive uber 75k km per year. so in 2024 i was in first 2 accidents ever. feb 2024 a guy slide into me by not stoppjng at a stop sign. their adjuster said it was my fault. i only put the claim in cause i thought it was his fault. other guy had no damage. and mine was less than the deductable. so belair paid nothing. 2nd accident in nov 2024 was my fault but i havnt got that damage fixed yet. just cosmedic. my insurance renews june 17th every year. may 25th i just happen to find an email from may17th that they wont be renewing my iinsurance because 2 accidents in 6 years. then they tried to send me to their sister company. i figured my premium would go up. but to boot me like that with a random email is bs. i was never told anything about 2 accidents in 6 years. least these people could have done is told me last november. so i could find a new company. they still have never put a penny into either of my cars. this company has no loyalty. 1st acident your premuims wont go up they say. but 2nd, they boot ya to the curb

This company won't see me again. After years as a customer they demanded full payment or they would cancel my policy. I switched, and there was a small balance I forgot about. They sent it to collections. Great business decision !! B-bye!

I was happy with them for their rates, although they do keep creeping up. I've never had a claim with them thankfully so no experience on that. However where my one star lies is their constant mistake on sending promo mail to my mom who passed away about 3.5yrs ago. I called in to cancel her insurance and then called in over 4 times over the past years to get this sorted out. Every time I'm told it's been sorted only to find get more mail addressed to her. The final time I submitted a case file to the complaint department only to get a measly sorry. Sorry works when it's a mistake once, not over 4 times! This makes me question how well their customer service works in other departments.

Bad customer service, slow service, insurance started but no liability slip. After repeated telephonic calls each last for an hour and above, reply our system is down we can not generate any paper, despite insurance processed a week before, but cannot drive due to nonavailability of proof of insurance. Have to Uber to and from work, Belair didnot agree to compensate their own mistake, and repeated one thing system is down

no quote provided online, long phone call and again no quote provided.

When you see a car insurance quote online, it often appears cheaper. After you agree and submit your bank account and other information, they may ask you to call them. Once you call, they might tell you a higher amount—sometimes even double the original quote. Be careful!

Belairdirect – Extremely Disappointing Claims Experience Unfortunately, Belairdirect has proven to be one of the worst auto insurance companies I’ve dealt with — if not the worst. You truly understand the quality of your insurer only when you file a claim, and my experience was nothing short of frustrating. After an accident where I was not at fault, the initial representative clearly stated that I could proceed with repairs and that my claim would be covered. However, the case was later referred internally, and from that point on, I was left in the dark — emails were ignored, communication stopped, and I was given no updates for over two months. When they finally responded, I was told the claim had been denied, despite still acknowledging that I was not at fault. The lack of transparency, consistency, and basic customer service was truly shocking. This experience reflects poorly on their internal processes and how they treat customers when it matters most. I would strongly caution others against choosing Belairdirect based on my experience.