belairdirectReviews of belairdirect.com

Unfortunately we inherited Belair as our insurer when Johnsons were bought by them and it went downhill from there. Our insurance for both car and home increased each time over the last 3 years despite no claims and with them offering only to reduce our coverage or increase deductible to keep the cost down. I finally found the time to shop around and called them twice the month before to let them know I would not be renewing. Despite telling them this twice, I was apparently required to call them back and cancel before the renewal date as they weren't able to do it a number of weeks before so we've ended up having to stay put because the policy renewed and they have ridiculous cancellation fees too. Well once the year is up, we will never be using them again. Not a good way to keep clients. Their customer service advisor was also super rude, working at home by the sounds of the noise in the background.

I requested a home insurance quote from Belairdirect and asked for few adjustments so i could review the coverage properly. At first there was pressure to speak on the phone and move forward quickly, but once i asked for details by email so i could review everything carefully the commination basically stopped i waited about week and half and never received a response to my request for the updated quote This very concerning if it talked this long just to receive information about a policy it raises serios doubts about how responsive the company would be if a client needed help with a claim. because of this experience i decided to proceed with another insurance

If I could give them 0 stars I would. I used to be with Johnson & Johnson Unifund. I paid around $150/month because they had a nursing discount. With Belair I pay over $260/month and I get basically no service. Someone just hit me from behind and they’re at fault, however, Belair is treating me like I’m the criminal. Worst insurance company ever.

The customer service is atrocious. They took over two MONTHS to close my claim that should have been an easy decision from the beginning. During this time, nothing was actioned in the process until I followed up repeatedly flagging the claim. Also during this time I’m still paying for a vehicle that was deemed a write off. This is money I won’t get back in any way. The claim agent and the management didn’t seem to care or acknowledge any sort of responsibility. If thats not bad enough, the file was also not flagged as involving medical until repeated inquiries. Finally someone contacted us regarding medical. A phone call appointment was set up which the adjuster never followed through with and still (over a month later) hasn’t contacted us regarding the medical claim. The customer service is severely lacking and they offer no sort of attempt at compensation for their incompetence aside from “I’m sorry I’ll follow up”. The words have been many times and result in no action. My husband is left with injuries and we’re out $1800 and Belair couldn’t care less.

From the moment I reported my serious car accident to Belair Direct I was treated with kind, caring and extremely efficient attention. Never having made a claim for a car accident, and in a state of confusion, I had no idea what to do. Each person I dealt with guided me through the procedure. Before I left the accident scene I was told a rental car had been arranged for me and when I went to pick it up it was ready for me. My car was totaled. The settlement that Belair Direct offered was very fair. I cannot express my gratitude enough to Belair Direct and their employees for their kindness to me during a very stressful time.

Very dishonest. I spent almost an hour on the phone going over what would be included in my coverage. I received a quote by email that was valid for 30 days. By the time I called back the next day the quote was $500 for the exact same policy. Not to mention customer service was not helpful and would not allow me to speak to a manager to get more clarification that customer service agents weren't able to provide. I highly suggest to stay away!

this company sucks! they are just money hungry and dont consider the customer situation, eventhough I am a long time customer, dont go this company, you will regret.

Very 👎 bad They are comletly not honest