Lori F.
I’ve had my BedJet for 3 years
I’ve had my BedJet for 3 years, and honestly, I loved it… when it actually worked. Recently it started making an awful noise that makes it impossible to sleep with. Since it’s out of warranty, I figured I’d at least try to fix it myself. Turns out the internal fan blade — made of plastic — became brittle and cracked. Because of that broken piece, the fan now rubs against and damages the surrounding plastic housing while running. Keep in mind: this machine has spent its entire life sitting on the floor under my bed. It hasn’t been abused, dropped, or constantly moved around. The only time it’s ever been touched was to clean the filter and dust it. So I contacted BedJet asking if I could simply purchase a replacement internal part. Their response? They do not sell replacement internal parts, and my only option is to buy an entirely new unit. But don’t worry — they generously offered me an “exclusive” discount code: 20% off a new unit or 35% off a refurbished one. The funny part is the discounts currently advertised publicly on their website are actually better than the “exclusive owner” discount they offered me. For a product that costs around $500 for what is essentially a glorified bed fan, this level of customer service is ridiculous. A three-year-old machine failed because of cheap brittle plastic, and instead of supporting their existing customers with a simple replacement part, their solution is “buy another one.” Lesson learned. Apparently I’m the idiot who spent $500 on a fan
Response from BedjetMay 19, 2026
Thank you for sharing your feedback, and I'm sorry to hear about your BedJet's failure. While failures with moving parts can occur earlier than anticipated, we do cover any defects or accidental damage under our comprehensive two-year warranty. For units outside the warranty period, we offer existing BedJet owners a discount on top of current sale prices to help with replacement options. I understand your frustration, and I apologize if the discount wasn't clearly communicated as an additional benefit and better than our new customer discounts offered on our site. Due to the nature of the product, we don't currently offer replacement internal parts. That said, please reach out to our team directly if you'd like to discuss your situation further or if you have any other questions. We're here to help.


