BECUReviews of becu.org

I opened a non profit account at BECU and as time progressed I transitioned out of the org. I have currently visited (in person) four times to change the address and name of officers to the current structure. nice people, clearly don't know how to manage changes... very frustrating. now have to go back a 5th time to try same thing.

BECU totally dropped the ball on a HELOC application. Loan officer transferred application to a Sarah and 4 days later, it was still on the pile and she never followed up with us on anything. We have been a BECU customer for 27 years and have excellent credit. Beyond upset with BECU

It USED to be good... then they 'offshored' telephone support and it is BEYOND HORRIBLE. The "agents" have HORRIBLE ENGLISH and are difficult to understand. THEY ARE ALSO HIGHLY UNCOOPERATIVE! While I do appreciate their fraud protection, IT TOO IS BEYOND ABSURD. They will CANCEL your card if a 'fraudulent' charge is detected. If you're lucky, you'll get a phone call, OTHERWISE, YOU WON'T FIND OUT UNTIL YOU TRY TO USE THE CARD AND IT'S DECLINED! Whether you call them, or they call you, the agent starts blabbering off charges from your statement. If you don't recognize the charge, instead of blocking that vendor, THEY IMMEDIATELY CANCEL YOUR CARD. As a result, I've been through FIVE CREDIT CARD NUMBERS IN THE PAST TWO YEARS, which makes it a big pain if you are using it to pay for subscriptions! To add insult to injury, THEY WILL NOT RUSH SHIP A REPLACEMENT CARD, SO YOU ARE AWAY FROM HOME, YOU ARE SCREWED FOR SEVERAL WEEKS UNTIL YOUR CARD SHOWS UP THEY DID THIS TO ME WHILE I WAS ON VACATION, I told them: "I am on vacation and have no way to verify this until I get home... I STILL NEED TO USE THIS CARD TO PAY FOR VACATION EXPENSES. PLEASE BLOCK THAT SUSPICIOUS CHARGE WITHOUT CANCELING MY CARD, and I will confirm the charge when I get home." The automaton on the other end told me: "We can't do that, YOUR ACCOUNT WILL BE BLOCKED UNTIL YOU CONFIRM THIS CHARGE", so either way, YOU WON'T HAVE ACCESS TO YOUR ACCOUNT! When I asked if they could do an emergency card issue (as many good card companies do). They will say that "WE CAN NOT DO THAT. YOU WILL RECEIVE YOUR NEW CARD IN 2 WEEKS." THEY DON'T GIVE A DAMN THAT THEY'VE LEFT YOU STRANDED IN THE MIDDLE OF NOWHERE! I have SEVERAL other credit cards, and NONE of them have pulled this crap. I think that I've had TWO that actually canceled a card due to a fraudulent charge. IT HAS GOTTEN TO THE POINT WHERE I CAN NOT TRUST BECU WHEN I AM TRAVELING BECAUSE I DON'T WANT TO BE STRANDED!! ONE OTHER PROBLEM: There is NO WAY to make a payment to a BECU Credit Card from ANY OTHER FINANCIAL INSTITUTION, so if have other accounts, YOU HAVE TO DEPOSIT THE MONEY INTO YOUR BECU CHECKING ACCOUNT BEFORE YOU CAN PAY YOUR CREDIT CARD BILL!

Do NOT put you hard earned money in this credit union! God forbid your spouse passes away suddenly and you can't make your payment until your home sells!! THEY DO NOT CARE, they want their money, they will drain your bank account to get what is owed to them and suspend any credit cards you have with them as well! THEY WILL NOT WORK WITH YOU! The mortgage company was way more understanding and worked with me the whole time. BECU just took my money and left me with nothing to pay bills!!

Just like Boeing planes, the doors come off mid flight. Stay as far away from this credit union as possible. Working with them is near impossible.

I have an auto loan with this credit union and their online system is terrible. It is actually really hard to make a payment or transfer money to your accounts. What a crazy system that makes it hard to get your money into their bank. I've worked with a handful of different banking options and this is by far the worst. Not even close.

Had a car loan with because. Very hard to work with. Consistently messed up extra payments on principal. Hard to get it corrected. Phone service was terrible wait times and then failed to resolve the issue. Took several calls each month to correct payment errors. We will never use this service for anything again.

Went to a local branch as I wanted the last three months of statements looking for a particular charge. Couldn't download as site wouldn't accept the new password that BECU gave me. Branch employee wanted to see my driver's license. It had expired 3 days before this visit. She refused. Attempting to get a replacement drivers license. Better chance winning the Lotto. Want to bet she would treat a guy the way she treated me (Senior Citizen) Date is a guestimate.