BeautystoredepotReviews of beautystoredepot.com

I have only received a partial and I did not receive any communication about a backorder or when the backorder will be shipping.

Heaven was awesome to speak with. She kept me updated concerning my order . She also called the distributor to find out what was happening with their brand. I was satisfied every step of the way and issue was resolved and because I was kept up to date , I wasn’t worried and I have used beauty store depot for quite awhile and will continue to place orders with them.

I ordered conditioner on January 6, it was in stock. When I didn't get it you sent me an e-mail saying you were doing inventory and you would send it out last week. I have yet to receive it. I did send you an e-mail yesterday's.

Product was ordered late December and has not even been posted yet. I bought from Beautystore previously and had good experiences. However this time my money has been taken out of the account but I have been advised that as a result of changes to systems etc they can not tell me when the product will be posted to me. Very unsatisfactory.

I've been waiting a month for the remainder of my order. Customer service told me it was to ship out two weeks ago but the tracking number says it's still waiting for the package. I cannot get anyone to call or email me back. Customer service used to be so good but it is non-existent now and my credit card has been charged for products I have no idea where they are. I'm trying to get a refund so I can take my business elsewhere.

Ordered and paid on January 6, 2023. TODAY IS JANUARY 27 AND PACKAGE HAS NOT SHIPPED!!!!!!

I only received part of my purchase. No explanation email or when the missing product be available and sent out. Ive called the company days ago, left a message and nobody replied. But they had no problem taking my payment for the two items ordered. Poor Customer Service!

I placed my order almost a month ago. I never received an order confirmation but they charged my credit card. I’ve tried emailing and calling customer service nobody responds. The shipping label was created but I can see that nothing has ever been picked up by the carrier. Run don’t walk this company is a scam. I will be contacting the charge with my credit card.