BeautystoredepotReviews of beautystoredepot.com

On 1/12/23 I purchased (paid for) two Phyto shampoos and to date (2/2/23) do not have the product nor notification that product has been shipped. It has taken numerous phone calls and emails to happen on an explanation for delays I have been experiencing since October of 2022. “System upgrades” and “relocation” is what I have been told. I do want to mention that at the time I ordered, I specifically asked if any of the product was on back order and was told no. I have been a customer of Beauty Store Depot for more than a decade and have always made it a point to leave positive reviews and refer many a new customer to you. Sadly, I can no longer recommend BSD as a trustworthy company to do business with! I ask you, how in good conscience can you charge customers for product and take between three to four weeks to deliver product? This seems unethical. Further, where is the product I paid for? I am sorry the supposed changes BSD implemented to improve customer service have left customers extremely DISSATISFIED!

I ordered 3 weeks ago and still have not received it!!!

I never received my order.

No response to my email or to their website messenger asking where my order was. I finally called and Heaven said there was a big warehouse move and thing were delayed. I received no notice that this was happening so didn't have any knowledge of this. I asked for my credit card to be credited since I didn't know when I would get my order nor did she know either.

I have been using this product for many years. Love that I can consistently get a discount.

Late shipping and not sending all my purchased items due to non availability. Although the items were available while shopping.

I never received the product. Left a phone message with the order number to please call me back and that I did not receive the product. They never called back or reached out to me.

I have not received what I ordered.