BeautystoredepotReviews of beautystoredepot.com

I only received part of my order and never received any kind of notice as to when the other part of the order would ship. I requested a refund 2/16 and received on 3/16.

I was told that there were some supply chain issues. My order was placed on 2/21/23. On 3/7/23 (2 weeks) I emailed to determine the status of my order as I noticed my credit card was charged for my order, but I had received no communication on the status of my order. They were very prompt on responding to me saying it would be another 1 1/2 weeks until my order was filled and inquiring if I wanted a refund. I said No, if they were quite sure my order would be sent in the time frame. I still haven't received my order or any communication.

No response to my email or to their website messenger asking where my order was. I finally called and Heaven said there was a big warehouse move and thing were delayed. I received no notice that this was happening so didn't have any knowledge of this. I asked for my credit card to be credited since I didn't know when I would get my order nor did she know either.

Late shipping and not sending all my purchased items due to non availability. Although the items were available while shopping.

I have only received a partial and I did not receive any communication about a backorder or when the backorder will be shipping.

Product was ordered late December and has not even been posted yet. I bought from Beautystore previously and had good experiences. However this time my money has been taken out of the account but I have been advised that as a result of changes to systems etc they can not tell me when the product will be posted to me. Very unsatisfactory.

I ordered about 2 weeks ago and still have not received my order. I use these products daily: Dermalogica moisture cream and eye cream. I'm completely out of them and still waiting for my order. Please be more prompt or give me an idea of how long filling an order may take so that I can order ahead of time.

I wasn't made aware of one of the products I ordered being out of stock until I received the package and a note indicated that it wasn't available. Then I didn't get a refund for that product until I reached out to inquire. Products weren't what I expected them to be as well.