BeautyrestReviews of beautyrest.com

Mattress Firm or warranty Case# 04936336 was denied after five years of owning it with a 10 year warranty. Brand name is Beauty rest or Roxanne Plush mattress. Both Mattress Firm as a retailer, Beauty Rest brand now owned by Simmons is the worst company you can possibly work with!!! Don’t ever buy those products or work with these merchants our mattress firm retailer! They send me brand new warranty update claiming new warranty rules, which were never listed in the original when we bought it five years ago. This company is a scam!!!! they did not stand behind their product or its quality. Mattress itself has a foam, but after several years, it started sagging, caddying, we developedsevere back problems, and hip problems. My partner and I are athletic types very active with had no back issues until the product failed. After submitting a warranty claim, it was denied based upon companies statement that it’s a normal body impressions and printed into a top foam that bounces after you stand up. After submitting photos on their website we were denied, even though we only owned it for five years halfway through its warranty period. We spend over $4,500 dollars for King mattress and its supporting recliner pad. Do not buy their products and please share this with others who intend to buy a mattress firm or buy Beauty rest products. Total unethical and scam company! Adam Leishman in Minneapolis

We bought a mattess that was bad so the manager of Rooms to Go led us around to Beautyrest black. We thought it would be alright and added another $1,000 extra on our credit card. Well, it was absolutely the worst decision would could have made. P.S. three exchanges of the same mattress style later...ALL SAGGED WITHIN ONE WEEK TO A COUPLE OF WEEKS. ONE MATTRESS THE DELIVERLY MAN WOULDN'T EVEN PUT ON THE BED BECAUSE IT WAS SO BENT. HE TOOK IT AND BROUGHT IT BACK AND REPORTED IT TO THE STORE. We got another mattress I asked for a refund twice no they won't do that. We were stuck paying more money no way out. NO WAY OUT BUT I COULD GET A DIFFERENT BRAND AND NOT GET MY EXTRA $1,000 THAT WE ADDED TO OUR CREDIT CARD. This part is the best.... My husband is disabled in many ways ...was sitting in the car.... I was in the store ...they wanted to give me pillows and sheets to make up any difference. Finally, I broke down and cried and shook and they said o.k. they would give me $700 back. ALL BECAUSE YOUR MATTRESSES WAS A TERRIBLE, TERRIBLE, TERRIBLE MADE MATTRESS. THANKS FOR ALL THE STRESS BEAUTYREST. I WILL NEVER EVER RECOMMEND YOUR MATTRESS TO ANYONE.

a really poor product, doesnt last long

6-month-old mattress had a section where the springs broke. After 2 months of horrible customer service, I am no further along. It's amazing we did everything they asked, and we have not received any answers in over a month. Total BS. Never buy from them.

If there is any office chair in existence where the cylinoid will not fail (where you have to keep putting the chair back up because it falls), it would be the Beauty Rest Royo Big And Tall Chair... After only 1 year this expensively overpriced chair has failed. - Peter Harlow

Terrible bed and misleading policy on 100 day free trial

Around three year ago I bought a beauty rest king size bed. I complained after the third day that it looks sagging and I wake up with bad back pain.They made me take 20 pictures. Nothing became of that. I even went to the brick on Merrillville where I purchased it and complained to them and the manager even told me that the springs are bad in those beds. I was surprised. He told me that and to call beautyrest . I tried to deal with The back pain every morning and all through the night. i wake up with severe back pain. The only relief I get is when I go to my cottage for the weekends and sleep there and have no back pain at all . The bed at my cottage is just a cheap regular bed that gives me a good night's sleep.They say 10-year warranty. Well there's no help at all. I need to buy a new bed but definitely will not buy that beautyrest ever in my life. They're not worth it. They're garbage. so if you don't want a severe back pain every morning and through the night. Don't buy this bed.

The worst rip up. I bought a black beauty rest and after two years, it is useless. Please do not buy their mattresses.