BeautyrestReviews of beautyrest.com

3.5247 reviews
Furniture Stores
2451 Industry Ave, Doraville, Georgia

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Beautyrest

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About Beautyrest

Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.

Beautyrest (beautyrest.com) has 247 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: beautyrest.com
Website: beautyrest.com
Category: Furniture Stores
Location: Doraville, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 30% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Beautyrest

Beautyrest (beautyrest.com) has 247 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: beautyrest.com
Website: beautyrest.com
Category: Furniture Stores
Location: Doraville, Georgia
Listed on Five Star Index: 2026

May 22, 2026

Never again!

I will never again do business with a company that does not stand behind its products or warranties. My Mattress should have been replaced due to overbearing smells (for over a year!) and poor craftsmanship, yet all I got was excuses until I was finally given a hard NO, and couple of pillows as a constellation prize. Regarding Beautyrest's reply: Been down that road. My letter to the company's president resulted in weeks of back and forth which went from pleasant to rude! Please note that the manufacturing defect was not the smell, it was how the layers simply started to separate, looking like a bad, lopsided layered cake, not to mention horrible sagging after just a year. Did the photo thing (as asked) proving that the sags were more than what is supposedly "normal", only to be told that they needed more pictures once the mattress was gone (and Beautyrest knew that!). I really didn't and don't appreciate that the company so quickly and easily just dismissed my problems with no resolution. This is my review and because of the way I was treated Beautyrest has to live with that. That is the last word on this matter!

Response from BeautyrestMay 26, 2026

Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear about your experience. Unfortunately, strong smells are not included in our warranty coverage, because they are not considered a manufacturing defect. We apologize for the inconvenience. If you feel your mattress has a manufacturing defect, such as sagging, divots, lumps, etc, please feel free to reach out to Beautyrest, and we would be happy to look into warranty claim options. If approved, you may qualify for a replacement mattress, which should give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.