BeautyrestReviews of beautyrest.com

Response from BeautyrestMay 26, 2026

Hi there, thank you for taking the time to review your Beautyrest Pillows. Your feedback is valuable to us. We are sorry to hear that our pillows did not meet your sleep needs. If you are still within your 100-Night Sleep Trial, we encourage you to reach out to Beautyrest to begin the return/exchange process. That way, you can work toward getting pillows more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Response from BeautyrestMay 27, 2026

Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you have not received your items yet. We will have our team look into this, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Response from BeautyrestMay 27, 2026

Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to Beautyrest to begin the return process. That way, you can work toward getting a mattress more suited to your sleep needs. That should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Response from BeautyrestMay 26, 2026

Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed a sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Response from BeautyrestMay 26, 2026

Hi there, thank you for taking the time to review your mattress and your experience. Your feedback is valuable to us. We are sorry to hear about your experience. However, all cash back rewards for Rakuten must be processed by Rakuten directly. We apologize for the inconvenience. Due to our Beautyrest sleep trial, these orders sit in pending status for 90 days from purchase. For example, if you purchased a mattress on May 15th, you can expect to see the cash back hit your quarterly total on August 15th, as Rakuten pays out its cash back to members quarterly. We encourage you to reach out to Rakuten and escalate your concerns to avoid cash back issues in the future. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Response from BeautyrestMay 26, 2026

Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has started to sink, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Response from BeautyrestMay 26, 2026

Hi there, thank you for taking the time to review your Beautyrest Pillow. Your feedback is valuable to us. We are sorry to hear that you have not gotten a response to your inquiry about processing a return. If you are still within your 100-Night Sleep Trial, you will still have the ability to return your pillow. Please fill out our return form here: https://www.beautyrest.com/pages/returns. We'll be happy to begin the return process for you. That way, you can work toward getting a pillow more suited to your sleep needs and start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.