BeautyrestReviews of beautyrest.com

3.5247 reviews
Furniture Stores
2451 Industry Ave, Doraville, Georgia

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Beautyrest

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About Beautyrest

Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.

Beautyrest (beautyrest.com) has 247 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: beautyrest.com
Website: beautyrest.com
Category: Furniture Stores
Location: Doraville, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 30% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Beautyrest

Beautyrest (beautyrest.com) has 247 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: beautyrest.com
Website: beautyrest.com
Category: Furniture Stores
Location: Doraville, Georgia
Listed on Five Star Index: 2026

Trent H.

Jul 20, 2026

Poor Delivery follow through

I ordered a Beautyrest Black Hybrid Series Three XCS Medium directly from Beautyrest.com on June 19, 2026, spending over $4,000 on what I expected to be a premium purchasing experience. At checkout, free white-glove delivery and mattress pickup were advertised. The earliest available delivery date was July 17, which I accepted. On July 17, after receiving no delivery confirmation or delivery window, I called customer service and was shocked to learn that my delivery had essentially been canceled because I live more than 300 miles from the warehouse. I was then informed that deliveries to my area only occur once every three weeks and that the next available date would not be until August 14—nearly two months after placing my order. What is most frustrating is that my address was known at the time of purchase. If my location presented a delivery issue, this should have been disclosed before accepting my order and scheduling a delivery date. I have contacted both Beautyrest and their delivery provider RXO, and neither company has been willing to provide a meaningful solution or guarantee that the August 14 delivery will actually happen. For a mattress costing over $4,000, I expected much better communication and customer service. At this point, I have little confidence that my mattress will arrive as promised. Pros: Ordering process was easy. Cons: Poor communication, canceled delivery without notice, excessive delays, and lack of accountability between Beautyrest and RXO. I hope someone from Beautyrest reaches out to make this right.

Response from BeautyrestJul 21, 2026

Hi there, thank you for taking the time to review your Beautyrest Black Hybrid Series Three XCS Medium. Your feedback is valuable to us. We are sorry to hear about your experience. Our RXO deliveries are mandated by the availability they have for further deliveries. We apologize that you were not made aware of this at the time of purchase. However, if the delivery date is too far in the future for you, we understand, and we encourage you to reach out to your retailer to begin the cancellation process. That way, you can work toward getting a mattress more suited to your availability. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.