Beautyrest Reviews | Read Customer Reviews of beautyrest.com

Beautyrest Reviews | Read Customer Reviews of beautyrest.com

Beautyrest reviews

Showing 76 reviews with 1 star · Clear filters

Larry M.
Sep 29, 2026
No delivery. Item lost.
I bought both a mattress and adjustable base on line at the same time. The mattress was delivered timely. The adjustable base was never delivered. The delivery company said they did not have it and you said that they did. I have called customer service several times and to date, still no base. I was told that I would receive a call back or an email of the status since it was to be escalated to another dept.
Response from BeautyrestSep 30, 2026
Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the delay with your adjustable base and understand how frustrating it must be to have followed up several times without receiving an update. We encourage you to reach out to your retailer and ask to have your concerns escalated to their management team so they can look into the status of your adjustable base and help get this resolved. We sincerely apologize for the inconvenience and appreciate your patience.Please feel free to reach out to us through our Contact Us page with any questions or concerns. We’ll be happy to help.
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JP
Sep 28, 2026
Delivery cancelled after scheduling off…
Delivery cancelled after scheduling off work. Delivery cancelled again after taking off work again(!). Single order split into two deliveries on different days. How many times to we have to take off work to receive a single order? Unbelievable!! (2 Oct update) Five times... FIVE TIMES now (and counting) the delivery company has cancelled!!! This is San Antonio, not a tough place to find, not in the middle of nowhere, not in an unsafe place...! FedEx Freight delivers here, UPS delivers here. Maddeningly unbelievable!
Response from BeautyrestSep 28, 2026
Hi there, Thank you for taking the time to leave a review and share your feedback with us. We’re sorry to hear that your delivery was canceled multiple times and understand how frustrating that experience must have been. If you would like to share more details with us, please feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns. We’ll be happy to assist however we can.
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Jonathan L.
Sep 21, 2026
The delivery company scheduled the…
The delivery company scheduled the delivery for 9/17 then a few days before they rescheduled for 9/18. I am out of town that day so I called and they scheduled for 9/17 then 5 minutes later rescheduled, I called back and rescheduled for 9/17 then they rescheduled. This happened a total of 5 times. I then scheduled it for 9/24 because it was too late to schedule it for 9/17. They then rescheduled for 9/18 three more times. If the mattress does not arrive on 9/24 I am canceling the order. Xro delivery is terrible.
Response from BeautyrestSep 21, 2026
Hi there, thank you for taking the time to review your Beautyrest experience. Your feedback is valuable to us. We are sorry to hear that you are having a negative delivery experience and that the process has been difficult. If you would like, we encourage you to reach out to your retailer to escalate your concerns to their management or corporate team so that they can reach out to RXO on your behalf and make sure this sort of circumstance is resolved and so that it is prevented in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
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Ann B.
Sep 19, 2026
I should’ve been the chance to upgrade…
I should’ve been the chance to upgrade the mattress and purchase one from the store so I could see it rather than having to take a replacement that I don’t even get to see until it comes here and I can’t send back if it’s wrong
Response from BeautyrestSep 21, 2026
Hi there, thank you for taking the time to review your Beautyrest Mattress and your experience. Your feedback is valuable to us. We are very sorry to hear that you are dissatisfied with the warranty replacement process. However, our policy is that if the mattress was purchased directly from us at Beautyrest, we do not authorize warranty claim upgrades from third-party retailers. However, you are encouraged to try the offered mattress in the store first before agreeing to the warranty replacement so that you know you will be comfortable on the mattress. We apologize for the inconvenience, but we want you to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
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Kim F.
Sep 13, 2026
Incredibly disappointed with how…
Incredibly disappointed with how quickly the indentions started showing from where we lay. We've had it less than a year.
Response from BeautyrestSep 16, 2026
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are very sorry to hear about your experience. If your mattress has begun to sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
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Robert
Aug 30, 2026
The mattress is for a house guest
The mattress is for a house guest, due to arrive in a few weeks. The mattress was affordable, very comfortable, and easy to set-up onto the platform.
Response from BeautyrestAug 31, 2026
Hi there! Thanks for taking the time to review your Beautyrest Mattress. We truly value our customers' feedback and would love to learn more about your experience. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
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Mark P.
Aug 29, 2026
Never got my delivery during the window…
Never got my delivery during the window and impossible to reach someone
Response from BeautyrestAug 31, 2026
Hi there, thank you for taking the time to review your Beautyrest experience. Your feedback is valuable to us. We are very sorry to hear that you've had a difficult time getting your order delivered. We encourage you to reach out to us directly at 877-298-4955, and we'll be happy to see what we can do to help and get your order to you as quickly as possible. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
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Unhappy C.
Aug 26, 2026
Unreasonable Delivery Time
It’s been three weeks and the delivery of our mattress was just rescheduled for another two weeks from now. It feels like it’s being held hostage since we know it’s at the shipping company’s place right across town. I purchased directly from Beautyrest and have emailed them with no response.
Response from BeautyrestAug 26, 2026
Hi there, thank you for taking the time to review your Beautyrest experience. Your feedback is valuable to us. We are very sorry to hear about your experience. If your mattress delivery date has been pushed back farther than you can accommodate, we encourage you to reach out to your retailer to escalate your concerns so they can reach out to RXO directly to inquire about the delay. That way, they can get your mattress delivered as soon as possible so you can start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
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