Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USADec 9, 2024

Hi there, It is certainly concerning to hear you have experienced a reaction after trying our product recently! We would advise to discontinue the use of the product and reach out to our Member Happiness team to investigate this. Therefore, I have reached out to you now over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USADec 9, 2024

Hi there, I'm sorry to hear our Superluminous Undereye Genius didn't quite have the results you hoped for. This is a colour correcting product so we would advise to apply a thin layer under the eye, and then use your Everyday Concealer on top to neutralize the shades. You may like to try applying a powder on top to help set the makeup and remove any shine! However, I have certainly passed your feedback along to our team to consider for future. If you would like any assistance choosing something else to try, please do reach out to our Member Happiness team and we would be happy to help. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USADec 8, 2024

Hi there, We're sorry to hear that you had this issue! Please be assured that the Free Trial, and any of our memberships, can be cancelled at any time for customers who don't wish to renew. As it is a busy time of year, we do have some automated responses in place for more frequent queries to help our agents where possible. You can then respond to these if you still require further assistance and we will get back to you as soon as we can which is typically within 2-3 business days. We appreciate your understanding and patience. Your password can be reset on the Log In page when clicking 'Forgotten Your Password?' and entering your account email address to receive a reset link. Though we can see that you have regained access to your account and have already successfully managed to cancel your Free Trial! We're sorry to see you go, but thank you for trying us out and we hope you consider us again in future! Best wishes, Rebeca from Member Happiness Beauty Pie