Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAOct 17, 2026

Hi Ashley, Thank you for taking the time to leave a review and share your feedback. We’re sorry to hear that you weren’t able to receive the free bag of products as part of our joining offer. We understand how disappointing this must have been, and we apologise for the confusion caused. A member of our team has now reached out to you by email to discuss this further and help resolve the issue. Thank you for sharing your feedback with us, and we hope you continue to enjoy your products! Best wishes, Grace from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAOct 7, 2026

Hi Kristi, Thank you for taking the time to leave a review and share your feedback. We’re sorry to hear that your order took longer in transit than expected. Kindly note that orders to the US via our standard shipping service typically take 7–10 working days to arrive. Please note that weekends are not included in the working-day timeframe. We’ve reviewed your tracking information and can see that your order was successfully delivered within the expected timeframe. We also offer an express shipping service at checkout, with orders expected to arrive within 2–4 working days, should you require a faster delivery option. Thank you again for sharing your feedback, please be assured that it has been passed on to the wider team. If you require any assistance, please don’t hesitate to contact us via our customer contact page here: https://help.us.beautypie.com/en-US/contact Best wishes, Priscilla from Member Happiness BEAUTY PIE

Response from Beauty Pie™ - USAOct 6, 2026

Hi Monica, Thank you for taking the time to leave a review and share your feedback. We're sorry to hear that you haven't received your order yet. We have taken a look into this for you and can see that a member of our team has been in contact to arrange a replacement for you. Please accept our apologies for your order delay. Please feel free to reply back to me on this email if there is anything else we can support you with. Best wishes, Grace from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAOct 5, 2026

Hi Angie, Thank you for taking the time to leave a review and share your feedback. We are genuinely sorry that resolving this issue became so frustrating and time-consuming, particularly given that you have been a long-standing customer. We appreciate the additional context you have provided regarding your professional experience and the importance of appropriate handling of skincare products, particularly with regard to heat exposure. Unfortunately, as you haven’t provided your contact details with this review, we’re unable to locate your account or investigate your issue. We’ve submitted a request through Trustpilot for more information, and we’d really appreciate it if you could respond so we can look into this properly and help resolve the issue for you. Best wishes, Grace from Member Happiness Beauty Pie

Response from Beauty Pie™ - USASep 23, 2026

Hi Anita, Thank you for taking the time to leave a review and share your feedback. We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused. I’m very sorry to hear that you’ve encountered issues with your membership. We completely understand your concerns. A member of our team has reached out to you via email to help you access your account, so you can make the most of your membership and enjoy all the benefits available to our members. We look forward to hearing from you by email. Best wishes, Priscilla from Member Happiness BEAUTY PIE

Response from Beauty Pie™ - USAJun 23, 2026

Hi Lisa, Thank you for taking the time to leave your review. We really appreciate your loyalty to us over the last few years and we're really happy to hear that you've been happy! To ensure we can respond to every member efficiently, we prioritise support through email and our phone lines are closed. By focusing on email and live chat, we can route your query directly to the relevant specialist, providing more in-depth and accurate assistance. Plus, our response times are much faster this way! We would of course like to get this resolved for you as quickly as possible. Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you. Best wishes, Rachel from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJun 15, 2026

Hi there, Thank you for taking the time to leave your review. We really appreciate you sharing your feedback! We understand your frustration with the shipping issues you have faced and we're so sorry that you feel let down by our customer service. We would of course like to get this resolved for you as quickly as possible. Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you. Best wishes, Rachel from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAMay 7, 2025

Hi there, It's great to hear you've been loving our concealer, thank you for sharing your feedback! However, I'm sorry to hear the fragrance you tried didn't quite work well for you. I've had a look into your query and can see as the product has been opened and used, we wouldn't be able to accept this as a return. However, my colleague has provided you with a discount code for the cost of the product + free shipping on the 29th of April that you can use on a future order with us to try something else out. If you would like any assistance choosing something else to try, please do let us know and we would be happy to help with some recommendations for you. Best wishes, Ivy from Member Happiness Beauty Pie