Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USADec 19, 2024

Hi there, I'm sorry to hear about the concerns regarding our packaging and your deliveries! For your future orders, you can set up a safe place with Evri through the tracking link you receive from your dispatch email, or by using the Evri app! That way, you can ensure this will be left in a suitable location. I've had a look into your account and I can't see any recent orders placed with us this year, therefore if you are missing an order with us under a different account, please do reach out to our Member Happiness team to investigate this. For any issues with delivery, please do contact our team so we can help investigate and resolve this for you! In addition, I have certainly passed your comments along to our team for future consideration. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USADec 19, 2024

Hi there, I'm sorry to hear our Superluminous Undereye Genius didn't quite have the results you hoped for! This product is a colour corrector, therefore depending on the tone of your undereye circles would depend on which shade you choose and is the reason we are limited to only 3 shades. We would advise to apply a thin layer and then use your everyday concealer on top to neutralize the shade! You may like to try a little eye cream prior to application to hydrate the undereye area! In addition, unfortunately we don't currently accept returns on opened or used products. However, if you are unhappy with an item we would suggest to reach out to our Member Happiness team to discuss this further with you. However, please be assured we have passed your comments along to the product development team for future consideration! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USADec 19, 2024

Hi there, I'm sorry to hear the Superluminous Undereye Genius you purchased didn't quite have the results you hoped for. One tip that may help you enjoy the product more, this is a correcting/brightening product, not a concealer. You may find that using slightly less product in a thin layer, and gently dabbing under the eyes will help softly brighten the undereye area! You can then wear on its own or finish with a concealer to neutralize the shades and set with powder over the top for a smooth finish. You may also like to try a little under eye cream to hydrate the area before applying such as our Triple Hyaluronic Acid Eye Lifting Serum! However, please be assured I have passed your feedback along to our team to consider for future. Best wishes, Ivy from Member Happiness Beauty Pie