Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USASep 7, 2023

Hi Stacey, We apologise for the delay in response to your email, we've been slightly overwhelmed with emails and haven't been able to reply in our usual timely manner. Using the email address associated with this review, I've located your email in our system and followed-up with you now. Please do respond to my email if you have any further questions at this time. Best wishes, Emma Member Happiness Team Beauty Pie

Response from Beauty Pie™ - USASep 6, 2023

Hi there, Thank you for sharing your review and I am sorry to hear about your disappointment with our shipping. Our standard delivery in the US costs $8.27 for all orders, or is free on orders over $50.00. Therefore, if you ordered a small item or a large item under $50.00 this wouldn't change the costs of shipping unfortunately. I have reached out to you over email to discuss this further so I can investigate this with our team. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USASep 6, 2023

Hi there, Thank you for leaving your honest review and I am sorry to hear you were missing an item from your recent order. I had a look and can see the fragrance you purchased was unfortunately out of stock at the time the order came through to our warehouse. Therefore, this is why you didn't receive the item. I appreciate you weren't informed of this prior to receiving your order, please accept my sincere apologies for this as you should have received an email from our team. I have flagged this with all relevant departments now. Our team has arranged a full refund for this and included a free shipping code in your email to apologize for this. I hope you enjoy the rest of your order! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USASep 5, 2023

Hi Liliya, We sincerely apologise for the delay in this response, we've been slightly overwhelmed with emails and haven't been able to reply in our usual timely manner. It looks as though a member of the team has reached out in regards to your query today, please do get back to us via this email if you have any further questions. Kind regards, Amy