Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USASep 11, 2023

Hi Aina, We're sorry to hear that you feeling dissatisfied. However, it looks as though a member of our team has picked up your query and is investigating this for you. Once our Quality Assurance and Product Development team have taken a look at the forms you have submitted, we will be back in touch with an update for you. We appreciate your patience in the meantime. Best Wishes, Amy, Member Happiness Team

Response from Beauty Pie™ - USASep 11, 2023

Hi there, I'm sorry to hear of your recent negative experience. Using the email address associated with this review, I have located your order in our system and can see from the tracking that it was delivered on the 9th September. Please be advised that our estimated delivery timeframe for orders placed with standard delivery is 7 to 10 working days. Full delivery information can be found in our Help Centre here: https://beautypiehelp.zendesk.com/hc/en-us/articles/360015857340-HOW-LONG-DOES-DELIVERY-TAKE- If you require any further assistance, please visit beautypie.com/contact to complete a query form and one of our team will be back in touch to assist. Best wishes, Emma Member Happiness Team Beauty Pie

Response from Beauty Pie™ - USASep 25, 2023

Hi there, Thank you for leaving your honest review. Please be assured that, there is no implication that any of our products are unsafe to use, they have all been rigorously tested and meet all specifications and regulations in order to be sold as a cosmetic in both the UK and the US. We do list all ingredients on site for each product, if you have any questions about the ingredients feel free to reach out to our Member Happiness team and we would be happy to help! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USASep 7, 2023

Dear Christina, We can only apologise for the inconvenience you've experienced here. It looks as though a member of our team has reached out to you regarding the duplicate charge, as well as sent you out the returns information for the brush set. If you require any further assistance, please do get back to us in this email thread so we can advise. Your satisfaction is important to us, and we appreciate your patience. Kind regards, Amy, Member Happiness

Response from Beauty Pie™ - USASep 8, 2023

Hi there, Thank you for leaving your review. I had a look into your correspondence and can see you have been in touch with our team regarding this issue. As it was delivered but you didn't receive the package, we advised you to fill out a form confirming you didn't receive this so we could claim it back with the shipping courier. We offered a replacement or refund which has been processed now! In addition, we did offer to remove the perfume from the order and issue a refund. However, we weren't able to add an item to the order as we unfortunately have no way of charging you for this item. In addition, you did activate our free trial membership in which you received a free month with us as a member. If you have any further questions about this, please don't hesitate to reach out to our team. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USASep 7, 2023

Hi Terry, I'm sorry to hear of this recent experience with a product and for the delay in our email response. Using the email address associated with this review, I've located your Beauty Pie account and followed-up with you via email now. The details provided in this review about the product issue does not match the information in the email we've received from you, so my initial response you will have received is to clarify the product/s you've experienced these different issues with so that I can best assist. I look forward to hearing back from you soon. Best wishes, Emma Member Happiness Team Beauty Pie