For almost two decades, The Beatport Group has been at the center of DJ culture. Since the founding in 2004, one mission has driven us: to provide world-class products and services that help DJs and Producers at all stages of their career to elevate their craft. Our indefinite pursuit of innovation and inspiration helps to lead the category and define the progression of DJ culture around the world.
Beatport (beatport.com) has 250 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
beatport.com
Website
beatport.com
Category
Video & Sound
Listed on Five Star Index
2026
About these reviews
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The company replied to 4% of reviews.
Latest
Most recent review: October 2026.
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I had some technical issues that I needed help with I called support at beatport and spoke to Jess. She worked diligently all day to find answers and resolutions to all of the issues that I was experiencing. She even noticed some things that I was not aware of. I can't think just enough for all the help and work she did today getting things in order for me with my downloads and my account. If you're reading this thanks again Jess appreciate all the help
GG
Garry G.
Fantastic customer 1st service
Fantastic customer 1st service! I had accidentally made a purchase in an incorrect file format, reached out to Beatport's customer service to see if I could get it changed. There was no way to convert the file formats to what I needed, so they credited my account for the error that I myself made, and allowed me to repurchase the correct file format with the credits I received from my own mistake. Now THAT is looking out for your customers. Thank you so much Beatport!
MP
MR PAOLO G.
Lightning-Fast Support and Outstanding Service!
Great support from Beatport! The team was incredibly fast and efficient in providing all the receipts I needed. The assistance was smooth, professional, and very responsive. Really appreciate the quick turnaround — excellent service!
JV
Joerg “Vincent” Z.
Der Support ist unterirdisch langsam, Angebote scheinbar Fake
Dieses Unternehmen bietet Testabos mit einem zusätzlichen Goodie, einer Lizenz für Traktor Play... Nett, wäre bereit beides auszuprobieren, also das passende! Trial ausgewählt, Daten angegeben, jede Menge Email bekommen. Funktioniert so lala , das Abo ist definitiv OK, nur wenn man wirklich etwas davon haben will.. braucht man das Abo für 29.99. jetzt der Haken, die Traktor Play Seriennummer habe ich immer noch nicht, der Support schläft süß und selig, von wegen in 24 Stunden. Dafür kam 3x der Hinweis das ich doch meine Goodies einlösen soll und sofort anfangen kann.. sofern ich die Seriennummer habe.. und auf die warte ich heute noch, das Ticket bei Zendesk ist weiterhin nicht bearbeitet, das Mittlere Abo witzlos für DJs...so macht man sich richtig unbeliebt , der Support ist ganz ehrlich frech, anstatt sich des Problems anzunehmen wird mehrfach nachgefragt ob man nicht alle Order durchgesehen hat, Screenshots der Mail die den Code enthalten soll.. Liebe Firma Beatport. Ihr seid nicht in der Lage Eure Angebote zu erfüllen, bekommt Euren Laden in dem Griff, anstatt die Kunden für Eure Fehler zu nerven.
RE
Rebecca
Five star rating for Beatports customer…
Five star rating for Beatports customer support. Technical issues with changing from a monthly to a yearly subscription were solved fast and in a professional and friendly manner. I had one person of contact that took care of my case with accountability, additionally increasing my trust.
JS
Jayce S.
Support took care of me
The website is difficult to use at times but their support team took care of me!
EK
ekadjeka
Very good customer service from Jess …
Very good customer service from Jess been using beatport almost from its starting days .Wishing them all the best in a future.
