BeatbotReviews of beatbot.com

I've been breathing the air on this planet for a lot of years and I've never seen customer service as good as their's. They make a great product and have earned my both my business and respect.

This is one of the best pool cleaner products, so well made, high quality product. I use mine for floor, seat, sidewalls, steps, and waterline in a plaster pool. The customer service is the best experience I have had with any support requests in years. The cartridge clarifiers can be turned on and off, from the app. The app is simple and yet detailed. You won't be disappointed, and so much more time to enjoy the pool, instead of cleaning.

Great customer service period.

I owe a Beatbot Aquasense Pro I started to have some issues the product and reached out to Beatbot Customer Service. They recommend me some routes to go through by replacing some parts and watch the videos on YouTube to follow step by step how to replace the parts. My Robot specifically didn’t move forward only in circles! They sent out the replacement parts immediately with the tracking Number for you to see where it’s at and when it will arrive. After replacing so many parts and no luck I let them know that the Robot was stuck at the bottom of the pool blinking Red light! The told me to ship the unit back with them sending me a return label to return to them! Didn’t have the original box so it only cost me $30 for the box to return to them! Once they received my Robot in a feed days I was already told they would be sending me a Brand New Unit! I was Extremely Excited that I was getting a brand new product!! My customer representatives Were Mona & Carry! Thank you So Much!! I would definitely recommend for anyone to go with Beatbot as a company they can rely on! Amazing products let alone Amazing Customer Service as well!

why did I wait so long.... I bought this robot and it changed everything in the maintenance of my pools. It works. I tried other robots and this one bring me a smile every time I use it. It's easy, efficient and the help center is great...

I opened a ticket with customer service. They asked me to take a video of the product doing nothing sitting in the pool and send them a log. I replied immediately where the log went so I could send them. The next day, they marked my ticket as resolved and never responded to my email. Worst customer service I have ever encountered. I will be contacting the better business to lodge a complaint

The entire Beatbot support team have been absolutely outstanding. From my first troubleshooting request all the way to receiving a replacement unit, the process was smooth, professional, and fast. They clearly stand behind their products and take customer satisfaction seriously. After sending my old unit back, the new skimmer arrived in under a week—no hassle, no delays. That kind of support is rare these days. I’m thoroughly impressed with Beatbot’s dedication and can confidently say they’ve earned a loyal customer!

I have the BeatBot Series 2 Pro which I purchased in July 2025. It’s been a godsend. I replaced the clarifying cartridge and got an error telling me to replace it. I contacted their customer service unit by email. They responded in a timely fashion advising me how to reset the counter. The email was very informative. I love this product.