BeatbotReviews of beatbot.com

Beatbot customer service is one of the most responsive services that I have had the pleasure to work with. When I send anything, they acknowledge and resend confirmation of it being received usually within 12 hours. I have had a couple of issues with my machine and both times they quickly sent out a new machine after some basic troubleshooting. I will always be a customer with this standard of product support.

Let’s just say my robot from beatbot was cleaning my pool incredibly until I did something to the robot. I could neither recall where I bought it nor find my receipt. This company bent over backwards to help me. Researched where I bought it and then shipped me a replacement robot. They didn’t make me jump through hoops and treated me like a human being. I am so very impressed with their handling of my issue.

Beatbot products are awesome. I especially like the Beatbot A100 Pro. Anytime I have had to communicate with Beatbot they are always kind and fast to respond. 10/10 experience.

wonderful！

After having the Beatbot for about a year and a half it quit charging. I contacted Beatbot customer service and they were easy to communicate with through their chat service. Very responsive and helpful. They sent us a new beatbot after we sent the old one in to them. It only took about a week and a half to get the new cleaner in. Works great. Again Customer Service through a chance Service is very delayed but withBeatbot they were very prompt and answering any questions sending any information, labels that they needed to to get to us quickly. We were very pleased.

I recently purchased a Beatbot Aquasense 2. At first I had a couple of issues with it not cleaning well and lack of notification when it had finished cleaning. I contacted customer support and immediately received a response asking for pictures of my pool and suggestions of steps to take to resolve the notification issue. With their excellent help, I learned what mode works best for my pool and my notifications started working as well! I had also mentioned that it was not picking up some of the fine sand. They sent me an ultra fine filter at no charge. The team at Beatbot really understands customer service and I am now a happy owner. I know that if I have any other issues they will be there willing and ABLE to help!

The unit worked excellent for about 1.5 yrs before experiencing some type of gremlin. The customer service staff was excellent in sending me videos of how to fix the unit which seemed to resolve the cleaning issue for about two weeks before returning back to the same problem. After contacting them again regarding the same issue no further questions were ask. They had me send them the unit back and proceeding to ship me a new one. I received the new unit a week later and love how it cleans my pool floor. Since my pool has large steps and in an odd shape with several rounded areas, it doesn't clean the walls as it would a rectangular shaped pool. Having said so, I will continue to use beatbot products, the unit cleans well, they stand by their warranty and the customer service is excellent!

My beatbot pool cleaner had a charging issue. I emailed customer service and they asked for the S/N number. They responded within a few hours and said it was under warranty and sent a shipping label to send it back. My machine was a few weeks of being 2 years old. I was expecting to hear sorry the machine is to old to be under warranty. But they sent me a brand new Machine. FREE NO QUESTIONS ASKED. who does that these days. I am so happy I purchased my pool cleaner from Beatbot. I would do it again knowing the commitment they have to making my experience with Beatbot the best ever.