BearabyReviews of bearaby.com

Excellent quality..am definitely experiencing a better sleep.

I had a great experience purchasing a weighted blanket from Bearaby. The website is informative and user friendly, and the support team is responsive and helpful. The representative answered my questions and guided me to a blanket that is ideal for me, even though it was not the one I had my eye on at first. I love my weighted blanket and have been experiencing improved sleep because of it.

I purchased a Bearby product on January 6th. No shipping notification followed for over a month, so I reached out to support on February 9th. The item was only shipped on February 11th, after my inquiry, and the package arrived on March 9th: 62 days after purchase. For a brand positioning itself in the luxury segment with pricing to match, this timeline is simply not acceptable. Beyond the delay, the support experience raised more serious concerns: I was told the item was a pre-order, despite no such designation appearing on the product page at the time of purchase. When I followed up on tracking, I was told the shipment had arrived in my country. When I provided evidence contradicting this, the response was that it had been a "typo." After acknowledging the poor experience and agreeing to a partial refund as compensation, the resolution offered was a minor discount percentage equivalent to a standard newsletter sign-up promotion. Each of these points individually might be an isolated mistake. Together, they reflect a pattern of reactive communication, inaccurate information, and commitments that were not honored. Luxury brands command premium prices on the basis of product quality and the experience surrounding it. Bearby delivers neither the service standards nor the customer accountability that justifies its price point. I will not be purchasing from them again and I cannot recommend them.

Absolutely stunning VIP service from the team, which is so rare nowadays. I love my products and can’t wait for the European market to expand with the new product selection so I can finally get the blanket of my dreams.

Ordered a Snuggler which arrived a few days later - satisfied until this point. Although they claim it to keep the temperature for up to an hour, it hardly lasts 20 minutes - I therefore inquired via email for a return label (which is free and you can request within 14 days even without explanation, according to their website). I didn't get a reply for 10 days now, nor to the second mail I sent. Their strategy seemed to me to make the return process as effortful as possible, hoping for parts of their customers to just give up along the way - what a shame! Update: after reaching out simultaneously via Instagram and the contact sheet on their website as a last effort of mine, I got quick replys via both means. The further return went smoothly, fortunately, and the customer service was very friendly. Seems like it's only their email address hello@be***y.eu where noone is replying (recommendation - please remove it from the return section then as I cannot be the only one experiencing issues here). I therefore update the trustpilot review to 4 stars.

They answered questions quickly and promptly and i also go my body pillow/cover within a week!

In addition to high quality products (we can vouch for two blankets and a sleep mask), Bearaby’s customer service is exceptional. I had ordered an additional sleep mask as a gift that I realized (in a panic, just days before the event) never arrived. They responded promptly and kindly, attempted to track it (crazy winter storms), and ended up sending a replacement order with expedited shipping so it would arrive in time! Truly amazing and friendly customer service. When the original order finally made its way to us, they made it super easy to send it back their way for another lucky customer to enjoy.

While you do have to request returns in a chat rather than it being more streamlined, Bearaby has great customer service. I even forgot to put in my proof of purchase in a return and they told me it was no problem and I still got my refund. Only reason it is not five stars is that there is a considerable restocking fee for any returns.