BearabyReviews of bearaby.com

The only reason their customer service doesnt get a 5 is because they discontinued my favorite pillow! They were fast in getting back to me and were as nice as could be. I have 4 Bearaby products and this was the first time i needed help because their stuff is so good! So glad to know that the service is just as good. xox

Nice product, feels good when sleeping. The blanket is not very warm so on cold nights you would need something more. The blanket is soft, but slippery and heavy. If any part of it is off the bed it tends to creep to the floor from its weight. Having difficulty keeping it on me.

I had a great experience ordering from Bearaby. I got my blanket without issue, and it was exactly as advertised. A lovely blanket that seems like it's high quality. I didn't have any reason to contact customer service, so I can't speak to that. I will say that their return policy is presented somewhat dishonestly in my opinion. They claim "30 day peace of mind" which to me means "try it and if you don't like it you can return it", but in the fine print it says only unopened unused products may be returned for a refund.

Ordered a Snuggler which arrived a few days later - satisfied until this point. Although they claim it to keep the temperature for up to an hour, it hardly lasts 20 minutes - I therefore inquired via email for a return label (which is free and you can request within 14 days even without explanation, according to their website). I didn't get a reply for 10 days now, nor to the second mail I sent. Their strategy seemed to me to make the return process as effortful as possible, hoping for parts of their customers to just give up along the way - what a shame! Update: after reaching out simultaneously via Instagram and the contact sheet on their website as a last effort of mine, I got quick replys via both means. The further return went smoothly, fortunately, and the customer service was very friendly. Seems like it's only their email address hello@be***y.eu where noone is replying (recommendation - please remove it from the return section then as I cannot be the only one experiencing issues here). I therefore update the trustpilot review to 4 stars.

While you do have to request returns in a chat rather than it being more streamlined, Bearaby has great customer service. I even forgot to put in my proof of purchase in a return and they told me it was no problem and I still got my refund. Only reason it is not five stars is that there is a considerable restocking fee for any returns.

The customer service team was responsive and polite and straight to the point when I had a package that was significantly delayed due to issues at their end.

Die Qualität der Decke ist super. Die Verarbeitung ist top. Die Farbe entspricht exakt dem Werbefoto. Die Lieferzeit ist etwas lang. Das liegt aber daran, dass jede Decke individuell erst nach Eingang der Bestellung produziert wird. Aber der Kontakt zum Support ist toll. Freundlich und kompetent. Du bist informativ immer auf demaufenden über den Bestellstatus.

I was disappointed in the fulfillment of my order, as i had selected the most expensive, “overnight” shipping choice, but the blanket took 4 days to arrive. However, when I contacted the company about this, they both explained the reason for the delay (which they believe was within their conditions of what constituted “next day”, but in fact were never explained on the website, they graciously refunded the $40.00 shipping charge. They responded in a timely manner and made me whole for my concern. And the blanket is excellent