BearabyReviews of bearaby.com

I got the napper and as soon as I unpacked it, and a chemical smell filled the house. My cat wouldn’t go near it, I couldn’t use it not even have it inside. Even my balcony smelled like toxins and gave me a headache still 10 days later after airing it the whole time, just from cracking the door for 10 minutes. I dont believe the ”toxin-free” statement. It was very disappointing. The blanked cannot be washed or its not returnable and MANY other customers said it only worsened the smell, so I could not use it. I have been im the return process now for 4 weeks without Bearabys customer support being able to get the pick up/return order/address label correct. First I was told it will be picked up from home. I stayed and waited worked remotely all day. Until 5pm hit and no one came and the national mail did not even have the order once I contacted them. Seemed very dodgy. After which I noticed the address was incorrect on the label as well. I asked them to correct this, two weeks later I get another info that pickup service isn’t even available in my country. Who was I waiting on then and why? Why was I informed I should be home on the X date? Shocking. After which I got a ”corrected and personally double checked” return print, which had my address wrong, YET AGAIN. This was already the third time as it had happened once before the whole printing saga. I do not understand who operates their customers service and warehouses, why the label is so hard get right and why the napper itself (tencel) smells so so bad and chemichal-y. I hope this will sprt out eventually but it has been a hell these past 6 weeks dealing with this company. Super super dodgy.

My wife says blanket is too heavy for her. I would like to return for a refund. Thanks

I bought the large cuddler pillow and cover directly from their website, but there’s no option to leave reviews on their website so here I am to share my experience! Shocker you can’t leave reviews on their website, given they falsely advertise their products. On the website the dimensions for the pillow/cover combo is listed as “Dimensions: Large - 75” x 8” | Medium - 54” x 7.5”, but the tag on the pillow insert says 75” x 7.5”. I’m disappointed in the false advertising, especially at this price point. It seems like the pillow cases they sell are the correct listed size (75” x 8”) because it is sags off of the pillow! I’m going to order another cover elsewhere. I would be cautious of ordering from Bearaby again in the future given they bait and switch their customers. I tried to submit a return request and they canceled it on me, so now I’m stuck with it. I guess their 30 day satisfaction guarantee is useless too. I hope this at least helps warn other potential customers!

I am very disappointed with my 20lb cotton napper (driftwood color). It came smelling mildly of chemicals, so I tried to wash it- big mistake. The scent got much worse, it smelled strongly of mold, must and chemicals as soon as it got wet, to the point that my entire house stunk. The water was a murky brown-yellow color after washing, even though it was new. Now that it's dry, parts of the blanket smell like body odor or sweat. I will never be purchasing from this company again, there is clearly something wrong with the materials used and I'm not the first person to have this issue.

Erstens stinkt die Decke sehr, zweitens wiegt die angebliche 5 kg Decke nur 3,5kg. Tut mir leid aber die Decke ist ihr Geld nicht wert .Über 200€ für eine Mini Decke, bei diesem Produkt sind Maße und Gewicht aneinander gekoppelt !

This company is deceitful. Their tencel blanket is falsely advertised and contains a small amount of tencel, about 10%. You cannot see that information on their website. They lie and state it is 52% but thats the outside. The bulk of the blanket is on the inside and it's 100% cotton. I received a 10% off coupon for ANY WEIGHTED BLANKET yet the company then says to me, oh it doesn't apply to sale items. There are no details stating that anywhere. LIES and Manipulation by this GREEDY company. KARMA will get you.

I purchased a Bearby product on January 6th. No shipping notification followed for over a month, so I reached out to support on February 9th. The item was only shipped on February 11th, after my inquiry, and the package arrived on March 9th: 62 days after purchase. For a brand positioning itself in the luxury segment with pricing to match, this timeline is simply not acceptable. Beyond the delay, the support experience raised more serious concerns: I was told the item was a pre-order, despite no such designation appearing on the product page at the time of purchase. When I followed up on tracking, I was told the shipment had arrived in my country. When I provided evidence contradicting this, the response was that it had been a "typo." After acknowledging the poor experience and agreeing to a partial refund as compensation, the resolution offered was a minor discount percentage equivalent to a standard newsletter sign-up promotion. Each of these points individually might be an isolated mistake. Together, they reflect a pattern of reactive communication, inaccurate information, and commitments that were not honored. Luxury brands command premium prices on the basis of product quality and the experience surrounding it. Bearby delivers neither the service standards nor the customer accountability that justifies its price point. I will not be purchasing from them again and I cannot recommend them.

I strongly advise against ordering from this store. I placed an order in mid-December. It is now mid-February, and I still have not received my goods. The problems started from the very beginning—after I paid, it turned out that one of the items was a "preorder," which was not disclosed at the time of purchase. Now that the package is lost/delayed, the store refuses to issue a refund or send a replacement, claiming they must wait for DHL to resolve the claim. They stated the DHL investigation would take 10 business days. It has now been 3 weeks, and there is still no resolution. The store simply shrugs and makes excuses, telling me they are "too small" a business for DHL to prioritize them. Frankly, that is not my concern. This is an anti-customer approach and violates EU consumer law. As a customer, I do not care about internal procedures between the shop and the courier. The responsibility for the shipment lies with the seller until delivery. The company has illegally frozen my funds for over 2 months. I am reporting this case to the ECC-Net. Do not recommend—a waste of time and nerves.