BearabyReviews of bearaby.com

I got the soft form pillow and I love this company and gave them 4 stars but I have bumped it down because I realized they blocked the review because it’s not 5 stars and everything on their page is 5 stars. So they are review gating which leaves a bad taste in my mouth. So don’t trust the exceptional all 5 star reviews. That said , the pillow is very very well made. It feels like dough and I loved it but felt it lacked a little bit of height for a side sleeper cos once it conforms , I ended up propping myself with my arm. I ended up returning it and was charged 9 dollars for that. Still waiting for my refund. I am however tempted to call and ask them to send it back lol cos I haven’t found any other latex pillow that I love the feel of like I did this. It’s not as firm as their cuddlers and I used to enjoy squeezing it in the morning. I liked the latex smell and feel , if only it had .5 more height or maybe I just have to make do

Exchanging my blanket after ordering one that was too heavy was easy! They answered all my questions quickly and were very nice! Great small business, happy to support. Customer service was amazing, and the quality of their products are amazing!

I accidentally wrote the wrong shipping address on my order and figured I would not be able to fix it but still sent a message on Saturday. To my surprise almost immediately I got a response from Patricia that she had fixed it. Wonderful surprise and service. Thank you Patricia

My spouse and I just love this blanket so much! We didn’t need to gradually work up to a full night’s sleep, we dove right in and have loved our restful sleep ever since day one. On the aesthetic side, the blanket is gorgeous and just happens to work perfectly with our bedroom color scheme. It’s also extremely soft and the weave is amazing. Sleep-wise, we are thrilled with our investment and can’t imagine resting without it. Thank you for such a thoughtfully made product. The organic cotton construction is worth every penny. Lastly, thank you for connecting us to a business that will care for our blanket when needed. You’ve thought of everything, Bearaby!

They have always been very fast to reply. Everything has been efficient and they answered all my questions.

Definitely would recommend this company. Great products and an exceptional customer service that stands behind merchandise.

Everything about my purchase and overall experience was wonderful! I had a Napper on my wishlist for over a year and finally pulled the trigger. Once I was exploring the website, I just had to add a Hugget as well. They arrived quickly and I appreciated the shipping/tracking updates. I had second thoughts about the color of Napper I choose and on a Friday evening, their customer service team responded with a free shipping label for me to exchange it for a different color. After much debate in the house over the weekend, we decided to keep the original Napper color. I felt awful emailing back to let them know we decided to keep the original item. They were so kind, gracious, understanding and made the process easy, despite my difficulties as a customer. The quality is unmatched and both the blanket and hugget are like a piece of art in the living room ... everyone wants to touch them and ask about them. I can't recommend Bearaby enough! Stop thinking about it and make the purchase already, you'll be happy you did:)

When I first received this blanket, I was immediately struck by its visual appeal – it truly is a beautiful piece. However, I have to be honest about the initial experience: there was a distinctly earthy, almost farm animal-like odor that was quite noticeable right out of the packaging. This smell lingered for several days, nearly a week actually, and required some serious airing out before it became pleasant to use. What made this particularly concerning was that the odor seemed to trigger an allergic reaction for me during that initial period. I found myself not reacting well to whatever was causing the smell, which honestly had me questioning whether I'd be able to keep the blanket at all. The combination of the persistent odor and my body's negative response made those first few days quite uncomfortable and left me uncertain about my purchase decision. While this didn't affect the blanket's quality or comfort once the smell dissipated and my reactions subsided, it's definitely something potential buyers should be prepared for, especially if they have sensitivities to strong odors or unknown materials. Once I got past my initial sensitivities, this blanket became my go to comfort item. Its softness against my skin was incredible, so much so that I found myself dozing off in the living room several times even though I hadn't yet slept with it all night. The relaxation it provided was immediate and profound. Despite the challenging start, I'm so glad I stuck with this blanket. Yes, you'll need patience for that initial farm-like smell to fade (about a week in my case), and sensitive individuals should be prepared for potential reactions during that period. But once you get past those first few days, you'll discover what I did – an absolutely gorgeous, luxurious blanket that's worth every penny of the $200 investment. The transformation from 'what did I buy?' to 'I never want to be without this' has been remarkable. If you can weather the initial adjustment period, you'll end up with a blanket that's pure comfort and quality. A couple important things to note: I purchased the white cloud blanket which is 100% cotton at 10 pounds. Be aware that anything above 10 pounds includes spandex, so it won't be pure cotton anymore. Also, there are restocking fees for returns that increase based on the blanket's weight, so factor that into your decision. Highly recommend for anyone willing to be patient with the break-in process! *** Sadly, I posted the above review on the Bearaby site and they did not post it which is extremely unfortunate as it includes helpful feedback and leaves me to question if they are only interested in 100% positive reviews which dismisses customers with genuine experiences that don't fit a perfection bubble, cherry picking only the glowing reviews. Genuine customer experiences shouldn't be silenced just because they mention real issues alongside the positives. Other shoppers deserve to know the full picture, not just the sanitized version that can help other customers make informed decisions.. Sadly, this leads me to question their integrity relative to future purchases.