BearabyReviews of bearaby.com

I had a question about my order, to which I received an immediate response that resolved my issue. There was subsequently a possible delivery issue with my address, and customer service reached out to me and went out of their way to resolve it as well. Both of the "problems" were on my end (not problems with Bearaby at all), and their customer service both times was fast, efficient, friendly and totally solved my issues. I also LOVE my weighted blanket! I highly recommend this excellent company.

Awww, The Bearaby Weighted Blanket, the high quality materials and woven design give the most wonderful warm bear hug in the form of a weighted blanket! My daughter is sleeping better than she has in a long time. The service team provided up to date delivery information and we received our order as promised. Kudos to a creative and dedicated team committed to excelling in developing a weighted blanket that makes a difference in the lives of those with sleepless nights.

My wife and I decided to try a weighted blanket and after much research decided to give Bearby a try. We are happy we did so. Aside from the advantages of a weighted blanket, we have also received excellent customer service. We originally purchased 2 single blankets for our king sized bed as she weighs only 100 #s and I’m 150. But we soon decided that one king sized blanket would better fit our needs. No problem, we were able to switch the blankets and even got a refund for the difference. I highly recommend this company not only for their great products but also for their exceptional customer service!

I love their products, but recently I needed customer service for an order. Their customer service is fast, friendly, helpful, and professional.

I have ordered several weighted stuffed animals for myself and others and absolutely love them! The support team was very helpful when I had questions and the orders came on time!

I strongly advise against ordering from this store. I placed an order in mid-December. It is now mid-February, and I still have not received my goods. The problems started from the very beginning—after I paid, it turned out that one of the items was a "preorder," which was not disclosed at the time of purchase. Now that the package is lost/delayed, the store refuses to issue a refund or send a replacement, claiming they must wait for DHL to resolve the claim. They stated the DHL investigation would take 10 business days. It has now been 3 weeks, and there is still no resolution. The store simply shrugs and makes excuses, telling me they are "too small" a business for DHL to prioritize them. Frankly, that is not my concern. This is an anti-customer approach and violates EU consumer law. As a customer, I do not care about internal procedures between the shop and the courier. The responsibility for the shipment lies with the seller until delivery. The company has illegally frozen my funds for over 2 months. I am reporting this case to the ECC-Net. Do not recommend—a waste of time and nerves.

I have had such an amazing experience with Bearaby. I now own a king size weighted blanket for me and my husband which has improved our sleep and second skin sheets. A cotton napper for our 9 year old who has ADHD. He says it helps calm him and sleep better, and Cody the cow for our 2 year old who loves it. We love everything and will continue to purchase from this company. Highly recommend

Decke kam zügig an, Klasse! Schrecklich Odyssee mit Waschsalon, und Trocknung weil die Decke unangenehm roch. Obwohl nach empfohlenen Bedingungen gewaschen wurde, hatte die Decke graue Flecken. Für den Preis absolutes no Go. Kundenservice nicht nutzbar. Ich kann unter den Bedingungen nur stark davon abraten sich eine Decke von Bearbary zu kaufen.