Beachwaver Co.Reviews of beachwaver.com

I mistakenly put my old address as the ship to address (autofill)and didn’t realize it until I checked the tracker: I contacted customer service and instantly they had a new order sent to my correct address! So fast and no issues, just great communication and perfect service! Very sweet gals too

Sonia helped me today, and she was so knowledgeable and quick with her answers! She resolved my problem very quickly and was incredibly kind and helpful! She took care of everything for me and I’m so grateful for her help

The curling Iron I got was terrible for my hair and when I wanted to return it they told me it was final sale and I could not return. No where on my receipt or when purchased did I see anything about a final sale. To me this is a fraudulent business practice and I am extremely disappointed. Maybe they have good products at this point I have no idea.

My teenage daughter always asked me to curl her hair because she didn’t know how to do it. I bought her this curling iron showed her how to use it and she loves it

She saved an experience. My package has been stuck for 10 days. Once it went past the estimated delivery date I reached out to the email contact for support with a detailed message on the challenge along with the tracking number/original email sale receipt. The first response was just someone sending me the tracking number I already had. When I responded to please actually read my message the second one was to reach out to the vendor and that it wasn't past the estimated delivery date yet. My response to that one was that yes it was past the date and that the carriers are telling me to reach out to the merchant. So of course I received NO response back to that. I was at the point of calling my bank to do a dispute and decided I would never purchase a product from your company again as well as be sure to tell people of my experience. I decided to first try one more time during business hours to actually talk to someone. I was able to get someone in the chat quickly who listened and fixed the challenge in under 3 minutes. She saved a sale and the customer experience. She clearly did the basics and I don't understand why the email support couldn't take the time to do the same.

Loved the smell of all the products, the beachwaver itself has been great and became really easy to use. I have a 3 month autoship but wasn't quite ready for more product when I got the shipping notification, I replied to the email immediately to see if I could delay it a month and the same day they were able to cancel the shipment and refund me. I knew it was a long shot to cancel that late, but they made it happen.

While having difficulty with the local post offices making a return, Sonia at Beachwaver customer service was extremely patient and helpful with a week-long process. She was always quick to respond and helped make this process easier.

Love my beachwaver curler. I've never been able to curl my own hair but now I can with these and it looks incredible. Very fast delivery and great price.