Beachwaver Co.Reviews of beachwaver.com

Scam. Haven't heard anything since I paid and received confirmation of my order. That was almost a month ago. No word when item will be shipped. No response to emails or messages asking for an update. Do not trust them.

Horrible customer service! None existent to be more accurate:( I have followed the instructions on their website to file a warranty claim. I’ve had my curling iron 3 barrel set for a little over a month and the handle stopped working. It won’t turn on. I have sent multiple emails with all the information and have not even got a single response. Over the past two weeks they have not bothered to even let me know that they got my request. Now I’m reading on here what others are saying and it doesn’t look like there’s much hope! unfortunately, a lesson learned a little too late. What’s the point in buying a product that has a warranty guarantee if you can’t even get a hold of customer service??? SO DISAPPOINTING!!!!

The product doesn’t suit my hair I have tried to reach out on how to return, they DM me and ask for email address and order no. Still no communication

I ordered a curler over a month ago and still have not received it. To be fair the customer service team have been good and responsive (emails initially go to spam), but even after a month after purchasing, they still can’t give me an estimated shipping date. This is after being told the curler will be shipped “within the week” two weeks ago. I cancelled my order and they are processing a refund.

No correspondence, no confirmation of purchase ever sent, no reply via customer service. Do not buy from this business.

Still haven't received and zero communication.

The customer service is beyond poor...They just answer generically, which sucks and makes you feel less appreciated it. I made a mistake of purchasing a product. I was stupid enough to buy the one I wanted it believing they will cancel my other order. Was not the case. I will need to pay 10 dollars for a return, if I qualify. I know this one is on me, but the customer service and policy are ridiculous.

DO NOT BUY FROM THIS COMPANY!!!!! Here’s a polished version that keeps the frustration clear while sounding strong and credible: I would strongly advise against purchasing from Beachwaver. I ordered a curling wand over 5 weeks ago and still have not received it. Customer service has been absolutely terrible from start to finish. The only communication I’ve received has been a generic automated email saying my order is “in transit,” despite the shipping company confirming that the parcel is missing. I have contacted Beachwaver multiple times requesting assistance and a refund, and I have received no response whatsoever. What makes this even more frustrating is that their website states they are “not responsible for delays with the shipping company.” I really wish I had noticed this before placing my order, because it clearly shows they have little confidence in their shipping provider and no real interest in improving the customer experience. A company should stand behind their customers when parcels go missing — not ignore them completely. Extremely disappointing experience and a terrible level of customer service.