BeachbikesReviews of beachbikes.net

Ordered a beach cruiser 4/14/20 for our daughters 13th birthday May 20th. Received an email from them 10 days later cancelling the order saying it was at our request. Zero communication from the company. When I checked their website it said they’re not taking new orders between 4/16-5/1???? Now my daughter isn’t getting the bike she wanted for her birthday and I’ve still received no explanation or email from the company why the order was cancelled, though I placed it before the 16th. Pretty disappointing.

0 Stars if I could. Ordered a bike for my girls birthday April 6th, it’s now April 28th and I still haven’t heard from the company. Website claims new orders will not be accepted starting April 17th due to virus (11 days after I ordered). I have sent over 7 emails asking for an update with no response and apparently their “Call Center” isn’t accepting new calls at this time. While I understand these are difficult times for everyone, It’s been 22 days since I placed my order and have not even an email reply from you guys helping explain where it is which is unacceptable.

I know that we are in unpredictable and crazy times right now, but I placed an order and paid in full on April 2 and had no status updates on my order until I emailed over a week later and someone replied 3 days after that letting me know that there were delays. It’s now been over 3 weeks since I paid for my bicycle and I’m not getting any responses to my emails and no status updates on my order or estimated shipment date. Even a mass email stating shipment delays or something would work, but instead, no one answers the business phone, the mailbox is full so you can’t leave a voicemail, and no one is returning emails.

Peter was awesome !!! Along with the customer group. unfortunatley I had a couple of issues with the bike, however I was reimbursed for the repair. Peter was always polite and treated me very well. Not not many companies will put the customer first and they did. If I purchase another bike, this is the company that I will go to. Regards, Paul Walker

Peter was fantastic at customer service I would not hesitate to purchase again from this company Thanks again Peter Fran Horner

If this review was based solely on customer service...…I would have given Beachbikes 5 stars (maybe 6 - Karen was excellent in resolving all of the issues with this order). But...…….the quality of the bikes that I ordered is somewhat lacking. In all fairness, this may be the market standard since everything is outsourced to China these days. All I can say is that in the 80's, I used to own a Schwinn beach cruiser (5-speed) that was very similar in design but 3X the weight. (I used to ride it wrestling practice- so I was in shape then and it was an effort loading/unloading the bike to the bed of a truck). I would definitely opt for the lifetime warranty (it's pretty cheap). If you are in the market for a beach cruiser, I would recommend the following: 1. Purchase directly from the store and not online. The quality of the bikes (and packaging) makes it unlikely that it will arrive undamaged. This is not necessarily any fault of Beachbike as they are not the manufacturer - just a distributer. 2. If the bike is a gift and you are ordering online....order well ahead (2 months maybe), so that you can address any issues without any pressure of a timeline. I will say this...….Beachbikes does make a serious effort to fix any issues in a timely manner. (I was able to resolve all issues with my order and still be able to have both bikes before Christmas). 3. Inspect your boxes. This especially holds true if you order accessories....some of mine were initially missing (actually not missing, but were received 2 days after receiving the bikes) but were replaced quickly...but did add time to get the bike complete assembled. Consider a different lock...the U-lock w/cable is to heavy to be stable when mounted to the bike....go old school and opt for just the cable and wrap it around the seat post - can't go wrong. In short, the bikes do look great and I think my wife and I will have a lot of fun riding them. Beachbikes customer service is great...but as I mentioned before, if you need these bikes for a gift or another specific purpose and you are ordering online....anticipate issues. Beachbikes will resolve them, but it may impact your timeline. Fortunately for me, we were able to resolve all issues prior to Christmas. GD Texas

Great option to trekking around shopping for bikes. Bike arrived safely and completely on the porch and I was able to put it together before my wife got home for a birthday surprise! Thanks!

I bought 2 bikes. Great service. Thanks