BeachbikesReviews of beachbikes.net

My bike arrived just in time to take on our camping trip! My son put it together with no problem. I tested it out and love it so far! I only wish I could have gotten yellow. Oh well it still rides great! Now my daughter-in-law wants one!

Great experience in total Customer friendly, great service and guidance for our bike journey in Valencia. And not the least top quality bikes for all of us. A family of four

Great bikes. Great customer service. Always helpful guys at the shop. Highly recommended, A+

Horrible!!!. Been waiting since April , and they keep telling me “it’ll be one more month , no longer than 2 weeks , then it’s , no longer than one week,” I get the coronavirus messed everything up but it’s been 5 months and there shouldn’t been anymore excuses . They send emails that dont even work . Go somewhere else this is bs

My experience with this company has been terrible. I placed an order on April 8th and received an order confirmation stating that I'd receive my bike within 3 to 5 days. After waiting 2 weeks with no contact from them I emailed their customer service asking for a status update. Several days later I received an email from them complaining that their sales volume is "up 800%" due to COVID-19 and their customer service department is "overwhelmed". At that time they said my bike would ship in 2 weeks. Of course, 2 weeks later I reached out to them again for an update to find out that they still didn't have my bike. On May 5th they offered a 20% refund if I didn't cancel my order which I accepted. I received the 20% refund within a day and was told they'd have more of my bike in stock on May 20th. On May 24th I contacted them AGAIN only to find out that they still don't have the bike. This time they said they'd have it in stock on June 10th. On June 13th I reached out to them AGAIN and it took them 3 days to tell me that they still don't have my bike. I myself work in customer service and I understand the issues that arise from short supply. I also, however, understand that proactive communication with your customers is paramount to good customer service. Ever since they took my money, this company hasn't once reached out to me with an update on my order unless I ask for it and then it's always several days before they respond. DON'T BUY ANYTHING FROM THIS COMPANY! UPDATE: My order was just pushed out AGAIN, this time with a "tentative" date of September 25th. In exchange all they offered was a $10 refund and a lame apology. Also, I've directly emailed their CEO Dustin multiple times and have received no response.

I ordered a bike end of March on the website it said when I purchased 2 day shipping. After I purchased the bike the invoice said 3 to 5 business days. Well here we are June 11th no bike. I have to say this is the worst customer service I have ever experienced. I gave them ample time to fulfill my order but im not worthy of their time or business. Now the give me 2 options sit and wait until we dont know when or you can have your money back. Bbb will be notified.

I ordered a bike for my wife, April 12th as a mothers day gift. I have emailed almost everyday and no response. I just want an update, i get that thkngs are crazy right now, but it cant be that difficult to say if its coming or not. I wish i could cancel and order her a bike from a responsive company

I hate to give them 1 star, but it's been pretty frustrating trying to get ANYONE to reply that's human and not some automated email with vague or confusing information. Ordered my bike on April 15th, and still have zero idea if and when I will be receiving my order. I get that we are in a pandemic. I swear I do. I'm fine not getting my bike, but it would just be nice customer service to get a yay or nay on delivery of my order. I'm not mad, just a little disappointed that the easy route that some businesses take is using automated emails. If it were my business, I'd enlist a family member completely dedicated to help with replying to emails. That's one problem solved there if your business is overwhelmed.