BcengiReviews of bcengi.com

I’m Completely new to the eSIM world But I chose Bcemgi for its versatility. I had a lot of questions and needed confirmation that it was working properly. They quickly answered my questions and confirmed it was all ready to work once I was in Europe. I also got an email of the transaction so I can go back and refer to it if I need to.

Unfortunately my phone was incompatible for the SIM card. subsequently I asked for a refund via Albi. The reply was instant and very courteous and I was able to get my refund almost instantly. Thanks to all for your help. Great customer service.

Didn't go after set up. Customer service figure out one set up was missing works now. we will see when we go to europe how it works. so far works in canada.

I recently took an almost three week trip to the UK and a cruise to Norway and Denmark. The bcengi eSIM worked perfectly in all the destinations. It did not take very long for the service to connect each time and I almost always had 5G service. I only used it when ashore and not on the cruise. I was also very careful not to watch any videos so as to not use too much data while on the service. I normally would have paid around $20 to $30 with another eSIM, but with bcengi, I had a $10.00 credit and I only used $2.16 worth and have the rest to use on another trip as the funds don't expire. Their customer service is also very quick to reply via email.

Had a great experience with customer support with Asya re a connection issue, it was resolved very quickly and with great communication

Currently in Madagascar and couldn’t make Bcengi internet connection. Went to Bcengi customer support and after a short time trying obvious stuff (for them, not me!) through the Bot I was passed to Kent who was absolutely amazing. He spent an age very patiently and very clearly (I’m not particularly tech savvy) taking me through checks and adjustments including staying with me through a very long (Madagascar wifi!) iPhone software update until the issue was resolved. Incredible support and not just because of the positive outcome. These days all too often technical support can be rather mind blowing and not particularly empathetic but I am stunned and delighted by this experience, nothing less than exemplary. This experience will be a notable memory from my Madagascar trip and I will be inwardly smiling about it for the next three weeks. Thank you again Kent, you’re an absolute star. Perhaps the best outcome from this is that if I ever have problems with connections in the future I won’t hesitate to reach out for on line support. Bcengi are, for me, ten out of ten not just for this support but also for the fantastic offering of internet connection wherever I go without the hassle of unused eSIM balances or physical SIMs. Very pleased to have found you and thanks all round! PS after posting this review I was delighted to receive a full transcript of my technical support conversation by email so I can refer to it if I encounter similar issues in the future. Great idea.

Worked perfectly for me in New York City and upstate. Love the no expiry model. The customer service were excellent when I needed to transfer the service to a new phone. I will be recommending it to my friends and family. The rates are also competitive especially with no expiry.

Worked perfectly, just as advertised. Travelled to both Italy and Croatia over a 38 day period from Canada and as soon as we landed , we switched over to their Travel connection and it seamlessly switched over.