Blue Cross Blue Shield AssociationReviews of bcbs.com

Blue Cross Blue Shield is, in my honest opinion, the worst company I have ever had to deal with. If I could give zero stars, I would. My experience with their claims process and customer service has been consistently frustrating and, frankly, feels predatory. I've dealt with confusing denials, conflicting information from different representatives, and a complete lack of accountability when something goes wrong. It feels like the system is designed to make people give up rather than get the coverage they're paying for. I genuinely believe the way this company operates should not be legal. If you have any other option for health insurance, I'd strongly encourage you to take it.

I have been dealing with Blue Cross Blue Shield regarding this issue for several months now, and the experience has been incredibly frustrating. Despite repeatedly providing the documentation requested, the process continues to feel like an endless cycle of new requirements and delays. Most recently, I received a voicemail explaining that the termination letter I submitted could not be accepted because it only listed the policyholder and did not list every member who was covered under the policy. This is especially frustrating because this information could have been clearly communicated from the beginning rather than allowing the issue to drag on for months. At this point, it feels like every time I provide what is requested, another obstacle is placed in front of me. Meanwhile, Blue Cross Blue Shield continues to refuse to resolve the issue and pay what is owed. The lack of communication, efficiency, and accountability has been extremely disappointing. Insurance is something people pay for specifically so they can have support when they need it. Instead, this experience has caused unnecessary stress, wasted time, and an enormous amount of frustration. I would strongly encourage anyone considering Blue Cross Blue Shield to do their research and carefully consider their experience with this company before choosing them. After dealing with this for months, I can confidently say that Blue Cross Blue Shield has provided some of the worst customer service and claims assistance I have experienced. I sincerely hope this matter is finally resolved instead of continuing to be passed around and delayed.

First this is about Federal BC/BS which is handled in AZ by the AZ BC/BS. Worst coverage possible. I have spent over one year trying to get approval for a surgical procedure which was FDA approved over 7 years ago. I meet every item in the "indications for usage". Fed BC/BS denies stating it is experiment (which it is not). They refuse to speak to me and took over 4 months to respond to my Level 2 appeal. Most other carriers, including some BC/BS cover the procedure.

This company KNOWS the government has made it so they can give no service and you cannot change health insurance during the year. So THEY DO NOT EVEN TRY TO GIVE SERVICE. AND THE GOVERNMENT HAS MADE IT AGAINST THE LAW TO BE "UNINSURED" MAKING YOU HOSTAGE TO WORTHLESS COMPANIES. My belief is they (the medical companies) are contributing to certain government agencies so that even when you complain to them about the companies YOU CANNOT GET HELP, AND NOTHING IS DONE!! DO NOT USE THIS COMPANY!! IF YOU FILE A COMPLAINT THEY STOP YOUR INSURANCE AND YOU CANNOT GET INSURANCE FOR THE REST OF THE YEAR!! AND THEY DO NOT DO THEIR JOBS, AND THEY HAVE MORE THAN A HOUR WAIT TIME TO TALK TO ANYBODY! But this might have been a blessing, it forced us to find a different way which we were able to do in Christian sharing through Medi-Share. So the government and their puppets cannot hold you hostage anymore. The government KNOWS this is happening because of the low ratings all these companies are getting on the review sites...and they OBVIOUISLY do not care; because there is NO ACCOUNTABILITY!!

Was absolutely scammed by BCBS KC. I now have debt collectors after me for a situation I did not partake in. Absolutely Godless evil company. Extremely unprofessional and just sad customer service.

Scam! Why would you refuse to cover a medical bill saying its not an emergency? I was insured with this company for four years, Took my money for 4 years but, still refused to pay their in-network OBGYN bill (the only time I went in 4years!). I would never recommend this insurance company, even to my worst enemy.

All the customer service agents are useless. I've called 5 times and spent hours on the phone with them and nobody can find my claim. I have a confirmation email and have submitted it in 2 different ways and no one can seem to find it. Terrible experience.

I wouldn't sign up with this company again for all the money in the world. Their provider directory is entirely inaccurate, showing doctors as in-network on your profile when they actually aren't. Completely unorganized and untrustworthy—save yourself the headache and look elsewher