Blue Cross Blue Shield AssociationReviews of bcbs.com

If it were possible to give zero stars, I would. They have screwed up my account more ways than I can say, even though I’ve paid on time since the start. After only two months they raised the premium. Every call was met with, I can’t help you with that. You need to call…” If you can possibly avoid this company, do it. They are the worst.

For December, BCBS refused to cover any of my medications when they've previously covered before. I've contacted them multiple times just to be bounced around from department to department. No one is willing to help and my prescriptions still aren't covered. Some generics are cheap, yes, but the point is that I hit my OOP so BCBS should be paying for all covered medications. Some of my medications aren't cheap either. I'm told that I should've called the benefits department if I contact the pharmacy department. If I contact the benefits department, I'm told they don't handle pharmacy claims and should've called the pharmacy department. Same thing. Repeat 5 times, if not more. I would've saved money by not paying for my monthly premium.

The worst company I ever dealt with in my whole entire life. They absolutely have taken my money for two months payment and they won’t even give me a card. I can’t get my prescriptions I called them. They lied to me they hang up on me. I’ve spent months trying to figure out what’s going on And I still know anything

My mom got her healthcare plan through her employer with BCBS. She never asked for help before with additional services until recently. When she asked for help with her transportation to dr appointment, BCBS kept giving her a run around nothing got done. BCBS can do the talk all day long with its advocates, 27/4 medical helpline, and all that craps, but when the customer needs it the most, BCBS is the garbage. I dont write negative feedback that often but BCBS is nothing but a loudmouth.

BCBS has no problem taking your monthly payment but the company will not resolve my prescription issue and provide coverage on a refill for my insulin needles. Have went all the way to CEO and Kim Keck seems like she could care less. Someone called me a week ago when issue arose but all I got was they were working on resolution. Explained I had one week of insulin needles left and then I could not take my prescription and here we are a week later and my diabetes insulin will be without needles in 2 days and only because I am only taking it one time per day to conserve needles. The fact is I went on insulin a few months back and received a prescription for 30 day I insulin and a box of needles. Then another 30 day insulin supply and no needles as I had some left. Then got 90 day supply insulin and no needles as still had some left. A bit over a week ago I called pharmacy as needle bix had one refill. Went to pick up and told this time they were not covered by insurance. After calling BCBS was told that you have to pick up at same time as insulin for them ti be covered. Really?? My doctor didn’t know that and I cannot find it in writing g anywhere. Where does that make sense? In my case along the way doctor changed insulin dose from 1X to 2X. So I had ti start using more needles. Just do the math. I truly need these needles to take my insulin with. Ms Kim Keck could care less. Who else out there has these issues? Time to take action. Reading reviews it seems a lot of sites people are having same type of issue. Maybe the board and shareholder should look into the CEO running of the business. Taking a consumer money but not giving them what is owed I believe is illegal. I asked and. Keck to step up and respond to me but been ignored. Sure she is sleeping at 1:30 am while I am writing this as I cannot sleep due to this unresolved issue

They will call you to set up a plan, premium looks good. But then they will have you called by an assessor, and even if you are honest and fair, they will find a way to either exclude something from your package, or bump your premium up. In my case they looked at a medication. Then they did not contact the doctor that prescribed it, which is easy enough to do, but went ahead and excluded all mental anxiety and depression medication in the future, because they make you out to be a liar and somehow say the medication you are taking falls in that catagory. It is clearly prescribed, and taken, for different reasons. In a time where mental illness has become the worlds biggest problem! Do not sign with Blue cross. They are untrustworthy and make you out to be a liar.

BCBS of Texas. Had two different policies with them, had bad experiences both times. First time, the policy cost a fortune and the only accepted providers were at a specific clinic that was always booked for 2 month. Second time, they don't actually honor the copay in their documentation, or maybe they don't understand what copay means. Their definition of an ER visit according BCBS is getting a wrist band which has a copay of $600-$750 (I couldn't get a straight answer although my documents says $600). Everything after that, including talking to a doctor, they don't cover at all.

I have had to call 8 different people just to set up an urgent doctor's appointment. I signed up for a Blue Cross plan, but it turned out it was an Amita / Ascension plan in disguise. My experience with them has been awful. All of the reviews on their websites are terrible. On top of all of that, they forgot to activate my plan until halfway through the month of January! I would try something else. Good luck trying to reach them by phone. They will give you a phone number, but no one will answer.