Blue Cross Blue Shield AssociationReviews of bcbs.com

Why does BCBS not want to do their jobs? I called you on a recorded line and asked if I was covered before seeing my PCP(6/21/2024). Then you let my former employer (Grainger) back date the cancellation. Don't work for just any Grainger. Stay away from those over priced, price gouging and my least favorite yes men and women. Spineless company folks! Never work for Benavideas! Customer needs a specific layout and let's another team just come in and do whatever. Brilliant! But I digress! BCBS then wanted me to call there benefits team and I'm like that's not my job. I've told you what the problem was you need to redact it and fix this. Half the time they give you someone who's first language is not English. And I wonder if they tell them to ham up their accent a little harder? And then I get an English speaking broad who was worthless! Try to give me another number to call. Why don't you just own up and understand the Granger backdated the insurance after the claim have been processed. Probably after I got on LinkedIn and change my employers when they decided to say blank you. No wonder America's becoming the one weakest nations in the world! We can't even take care of our own properly without outsourcing everything! And then when you have American companies that make it through the depression they're just as shady as the rest of y'all! Redact that claim and pay it I'm not paying for it!

Horrible customer service without any regard to people's times. Was put on an hour long wait for a medication override and without notice was transferred to restart the process. Horrible patient experience in that unprofessional with explanations of benefits and half the needs not covered. If people want to give away money, select a charity and not waste time with BCBS premiums.

Needed help from past hospital stay and bills. My associate was very courteous and very helpful and cannot thank her enough. All the issues have been resolved and a great big thank you to Trista for your wonderful help and support.

My son had a bicycle accident on May 4 , he has a fractured shoulder. The ER said he needs surgery. His 2 CT scans verify the need for surgery. We were able to get in with a reputable orthopedic surgeon. He agrees he needs surgery. He scheduled surgery. BCBS (state) has denied the procedure 3 times over the last 3 weeks. Now the repair, if it ever gets approved, will be more complex and involve a much longer recovery time . He’s lost 4 weeks of work already while waiting for authorization.He is unable to use his right arm. The saddest part is BCBS does not care . This is gross negligence. No concern for patient care, long term outcomes and function. DO NOT TRUST BCBS.

I have been currently trying to get reimbursed for a claim from 2023. My wife and I have called in over a dozen times. Each time, we're promised a call back, weeks go by and nobody ever calls back. I got a manager on the line, Phillip who I trused would give me better service. It's been 2weeks now and I have yet to receive one call. This has been the worst customer service experience that I have ever dealt with. If I was not handcuffed to them as my employers health insurance I would have cancelled a long time ago. If you're an employee, do not ever use them for health insurance and make your employees go through this.

Currently dealing with them on a denied pre authorization for my back for radio frequency Ablation (RFA) and BCBS is denying the pre auth even w/ medical records sent in. So now it’s being appealed and accolade has no clue the status of the appeal. Meanwhile I’m a patient suffering in pains at the hands of BCBS

1) Very Expensive for what you get 2) It took almost a month for a referral! 3) They dropped my Dr. after thousands of dollars were spent on lab and other issues which took months! 4) Your employer brings these Commies to insure you (RUN Away) THEY ARE ALL CROOKS!

Don't do it they are retaliating against me for changing coverage. Sent a bill to wrong address and are charging me for for a medication that was filled wen their app said I was covered. Trash horrible, I hope people get fed up with these large corporations scamming us out of $