BBQSGRILLS.comReviews of bbqsgrills.com

Response from BBQSGRILLS.comJan 29, 2025

Hi Harvey, We apologize for the delayed response, but we wanted to ensure we had all the necessary details before addressing your concerns. After reviewing your case, we were unable to locate an order associated with the email you provided. To clarify, if your order number starts with BG-US#, it was placed with us (BBQsGrills.com, based in Ottawa, Ontario, Canada), and we would be happy to assist. However, if your order number starts with BBQ-, it was placed with BBQGrills.com (a separate business), and we recommend reaching out to their customer service for assistance. If you believe this is an error and your order was indeed with us, please contact our support team, and we’ll do our best to resolve the issue. We appreciate your time in clarifying this matter. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Ted, Thank you for your feedback. We sincerely apologize if our website’s stock status caused any confusion or inconvenience. We strive to provide accurate inventory updates, but occasional discrepancies can occur due to high demand, supplier delays, or system syncing issues. We appreciate you bringing this to our attention, and we are actively working on improving our inventory accuracy to ensure a better shopping experience for our customers. If you have any outstanding concerns or need assistance with an order, please don’t hesitate to reach out to our support team. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Mike, Thank you for your kind words! We’re delighted to hear that Danielle and our team were able to help you choose the right items and that your order arrived quickly. Providing great service is our top priority, and we truly appreciate your support! We look forward to serving you again—happy grilling! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi John, Thank you for your feedback! We’re glad to hear that you found the parts you needed at a great price and that your order arrived quickly. We truly appreciate your support and look forward to serving you again in the future! Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Robert, We sincerely apologize for the extended delay and lack of updates regarding your order. We understand how frustrating it is to wait for an item without clear communication, and we regret that we didn’t provide timely updates. We are actively working to improve our inventory tracking and customer communication to ensure a better experience in the future. If your order is still unresolved, please reach out to our support team—we’d be happy to assist you. We appreciate your feedback and the opportunity to improve. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi William, Thank you for your feedback! We’re so glad to hear that you love your grill and that our customer service and technical support have been helpful. We’re sorry to hear that you’re experiencing issues with the lights. Our team would be happy to assist you in troubleshooting the problem—please reach out to our support team, and we’ll do everything we can to get it resolved for you. Looking forward to making things right! Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Justin, We sincerely apologize for the delay in your order and for the missing griddle. That’s not the experience we want for our customers, and we completely understand your frustration. Please reach out to our support team so we can look into this right away and find a resolution for you. We appreciate your patience and the opportunity to make this right. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Ray, Thank you for your amazing feedback! We’re thrilled to hear that you had such a great experience with our website and sales team. It’s fantastic to know we could provide the Napoleon replacement grates when no other site could—and at a great price with on-time delivery! We truly appreciate your support and look forward to helping you with your next order for a new thermometer. If you ever need anything, we’re always here to assist. Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team